Solved: My computer connects to my router but my router is not connected to internet

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mickyblue

Thread Starter
Joined
Aug 22, 2007
Messages
22
Hey yall
Am having an issue after resetting my router. My computer connects to my router and the signal is fine but the router does not seem to be connected to the internet!!! :( am a web researcher and i use my internet everyday and I would really appreciate if you guys could help me out!

Here is the ipconfig message http:Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Mike>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Mike-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Motorola SURFboard 4100 USB Cable Modem
Physical Address. . . . . . . . . : 00-20-40-A5-EC-AF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4501:c400:7231:c124%12(Preferred)
IPv4 Address. . . . . . . . . . . : 24.201.16.177(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : August-22-07 11:30:36 AM
Lease Expires . . . . . . . . . . : August-23-07 5:43:13 AM
Default Gateway . . . . . . . . . : 24.201.16.1
DHCP Server . . . . . . . . . . . : 24.200.242.21
DHCPv6 IAID . . . . . . . . . . . : 301998144
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HP 802.11b/g Wireless Network Adapter
Physical Address. . . . . . . . . : 00-C0-A8-AE-71-E4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4dbc:e28f:1199:4dc8%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.114(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : August-22-07 4:46:12 PM
Lease Expires . . . . . . . . . . : August-29-07 4:46:12 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 151044264
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-16-17-2B-12-C6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{A2095AE1-F15B-4777-9C5D-98FBE00DA
3ED}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{384F8E31-DF33-4CB6-AA31-D7F40B588
3F7}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.114%14(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::200:5efe:24.201.16.177%21(Preferred
)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Temporary IPv6 Address. . . . . . : 2002:18c9:10b1::18c9:10b1(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Disabled

Hope this helps

Thank Again
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,418
I see a cable modem connected directly to the wired port, and a router connected to the wireless card. What's supplying the Internet connection to the wireless router if your modem is directly connected to the computer?
 

mickyblue

Thread Starter
Joined
Aug 22, 2007
Messages
22
Oh thats because my modem is now connected to my computer to have internet but i connected to my router when and not my modem when i hit ipconfig/all
 

TerryNet

Moderator
Joined
Mar 23, 2005
Messages
80,272
First Name
Terry
When you switch from USB to ethernet you probably have to at least unplug the modem.

When you have modem to router to PC what does the WAN status of the router show? If it failed to get an IP configuration are there any hints as to why in its log?
 

mickyblue

Thread Starter
Joined
Aug 22, 2007
Messages
22
When my modem is directly connected to my computer the internet works. Right now i have my modem connected to my computer and my router. the WAN light on my router is blinking.
when i disconnect from my modem and connect to my router signal my network center (vista) says my computer is connected to my router but my router is not connected to my computer!

PS Am from Ottawa too but up North
 
Joined
Aug 22, 2007
Messages
1
Mickyblue...
resetting router "erased" computer NIC card address that modem was "seeing"

Go in to router and "clone" MAC address of computer nick card or try power cycling modem, router, computer...leave modem off for 2-3 minutes or more than 5 minutes if motorola modem.

Let me know if you need further details...brand new to cable/router probs but just did this on friend's system and worked fine
 
Joined
Sep 28, 2005
Messages
3,477
Lets get to a good strating point. Power down everything then power back up the modem and do not connect it to anything. Power up the router and reset to factory specs. Connect router to modem and then make a wired connection from the PC to the router.

Modem>Router>PC

The do an ipconfig /all and post the results.
 

mickyblue

Thread Starter
Joined
Aug 22, 2007
Messages
22
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Mike>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Mike-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Motorola SURFboard 4100 USB Cable Modem
Physical Address. . . . . . . . . : 00-20-40-A5-EC-AF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4501:c400:7231:c124%12(Preferred)
IPv4 Address. . . . . . . . . . . : 24.201.16.177(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : August-26-07 1:07:57 PM
Lease Expires . . . . . . . . . . : August-27-07 1:07:57 PM
Default Gateway . . . . . . . . . : 24.201.16.1
DHCP Server . . . . . . . . . . . : 24.200.242.21
DHCPv6 IAID . . . . . . . . . . . : 301998144
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HP 802.11b/g Wireless Network Adapter
Physical Address. . . . . . . . . : 00-C0-A8-AE-71-E4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-16-17-2B-12-C6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3d1c:2246:3af9:2470%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : August-26-07 1:19:44 PM
Lease Expires . . . . . . . . . . : September-02-07 1:19:43 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 201332247
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{A2095AE1-F15B-4777-9C5D-98FBE00DA
3ED}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.107%10(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{384F8E31-DF33-4CB6-AA31-D7F40B588
3F7}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{92168A2F-8FF0-46A0-986A-BDA0A7AE9
7B8}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::200:5efe:24.201.16.177%15(Preferred
)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Temporary IPv6 Address. . . . . . : 2002:18c9:10b1::18c9:10b1(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Mike>
 

mickyblue

Thread Starter
Joined
Aug 22, 2007
Messages
22
Tried doing ipconfig and putting in the NIC card adress in CLONE MAC but did not work!!
Thanks for the steady help
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,418
I'm confused! That IPCONFIG indicates you have the modem connected directly to the machine using the USB connection!

Disconnect the USB connection, turn OFF the router AND the modem. Turn on the modem, wait for a steady connect, turn on the router, wait for two minutes, reboot the attached computer.
 

TerryNet

Moderator
Joined
Mar 23, 2005
Messages
80,272
First Name
Terry
By my unofficial count that's now four (4) votes (stated slightly differently) for "Disconnect the USB connection, turn OFF the router AND the modem. Turn on the modem, wait for a steady connect, turn on the router, wait for two minutes, reboot the attached computer."
 

mickyblue

Thread Starter
Joined
Aug 22, 2007
Messages
22
Sorry guys but once i do this i can reconnect my modem to my computer to be able to post a the ipconfig right?
 

TerryNet

Moderator
Joined
Mar 23, 2005
Messages
80,272
First Name
Terry
Yes, but we expect that you won't have to! :) If you do have to switch back, remember to power cycle (unplug) the modem when doing so.
 

mickyblue

Thread Starter
Joined
Aug 22, 2007
Messages
22
It worked! Thanks to all you guys for helping me out! its quite remarkable to see people giving free help like this on the internet and not asking for anything in return! you guys can go to bed tonight feeling like heroes and knowing you are genially good human beings
Thanks again
 
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