hi! my friends computer crashed and she asked me to transfer her files. i used the coolmax cd 350 combo to transfer them to an external hard drive. i can transfer everything except one folder under my-documents. it keeps saying "access denied." i'm using windows xp home edition service pack 3. i tried transferring in safe mode with administrative account but it's still denied. i also tried my-computer >tools>folder options>view>advance settings but i can't find the "use simple file sharing." please help, those files are her medical files. i'm hoping i can still retrieve them for her. thanks!