Solved: "My Documents" have all disappeared

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LaVerne

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Running Windows XP and I left the computer on while I had supper with Word up. When I came back, Word had frozen and all the folders and files have disappeared from "My Documents" in Word. Is there any possible way to get them back? All other programs seem to be okay.
 

DaveA

David
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Is this computer using "Sleep" or "Hibernation"?

Did you open Windows Explorer (MY Computer) and the look from there ?
 

PSAKay

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Dec 22, 2012
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That doesn't happen. Computers don't just up and delete files because they're ignored during dinner. They can lock up, blue screen, randomly restart. None of those things delete files. Look closer. Either all of your files are gone or none of them are gone. Computers aren't spoiled children playing favorites.
 

LaVerne

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It did lock up. The "This program is not responding" message came up so I closed Word down and re-opened it. Word came up okay but when I clicked on the file box to open a document I'd been working on, the "My Documents" box is completely empty. I closed down completely and tried again - same result, nothing.
 

dvk01

Derek
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if you open my documents from windows explorer ( not from inside word) are the files there then?
 

dvk01

Derek
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Download to Desktop: DDS by sUBs from one of the below locations

http://download.bleepingcomputer.com/sUBs/dds.com
http://download.bleepingcomputer.com/sUBs/dds.exe

double click DDS to run it
Make sure there is a check mark in DDS txt
place a check mark in the attach.txt box and then press start

Do not select any other options unless specifically told to

When complete, DDS.txt will openand attach.txt will be minimized on your taskbar, click on it to open it

Save both reports to your desktop.
DDS.txt
Attach.txt

post the contents of both logs back here.
 

LaVerne

Thread Starter
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Mar 12, 2007
Messages
51
Have both on my dektop - now, dumb question - how do I send them to you?
 

dvk01

Derek
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press the blue reply button & then underneath the post box, select manage attachments
 

LaVerne

Thread Starter
Joined
Mar 12, 2007
Messages
51
Thanks for your patience. I've followed the instructions for managing attachments so am going to send this and hope they're attached
 

Attachments

dvk01

Derek
Retired Moderator Retired Malware Specialist
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Messages
56,452
how many user accounts do you have on that computer
there is nothing obvious showing wrong there
 

LaVerne

Thread Starter
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Mar 12, 2007
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51
I'm the only one who uses this computer and I'm wondering if perhaps thw Word program itself is corrupted and will have to be re-installed. If that is so, I'm going to lose all those documents.
 

DaveA

David
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Have you tried opening Windows Explorer (My Computer), then browse to the following:
C:\Documents and Settings\username\My Documents

Do you see your files there?
 

LaVerne

Thread Starter
Joined
Mar 12, 2007
Messages
51
Thanks so much Dave. For some reason there were 2 My Documents folders and one was empty (which wa the one which kept coming up). Your patience wa amazing and direction very precise. I've save the thread so if it ever happens again I'll know just what to do.
 
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