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Solved: My INTERNET works fine with my modem but very slow with the router (netgear,

Discussion in 'Networking' started by johnjoseph, Jul 11, 2013.

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  1. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
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    My internet works fine with the wire from modem directly connected into the laptop but when the wire from modem is connected to the router, I am not able to access the internet.
    I tried to make my laptop (Running windows 7 64 bit os) as the router and i can easily access net on my other devices.

    I thought there is a problem with my router. So I took my router to my cousins place who has the same ISP provider. And to my surprise ,my router worked perfectly there.
    I cannot understand what i can do to fix my problem.
    My ISP just provides me the wire , the modem is installed somewhere out. I just get the wire from the modem.

    My ISP gives dynamic ip addresses. I have to login in the site portal.beamtele.com every time i connect the wire to my ethernet port of the laptop.
    I took the router to my friends place sharing the same ISP with the same package. My router worked fine there.
    i brought his Belkin router to my home to check. And at my place, it didnt work.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,961
    First Name:
    Wayne
    at your friends does he/she also have to log into portal.beamtele.com if connecting directly to the modem ?
    AND
    does he/she also have
    connect to the wire with a PC and do a powercycle where you can
    now post an ipconfig /all - see below

    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 1 to 5 minutes. We have found in some instances you need to wait at least 5 minutes
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    ipconfig /all

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
    10
    I am sorry for the late reply . This is what i get after typing ipconfig /all in the cmd window with the router connected.
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : dell-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 70-1A-04-80-EF-50
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
    Physical Address. . . . . . . . . : 70-1A-04-80-EF-50
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
    Physical Address. . . . . . . . . : 00-25-64-75-40-4D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::743c:41e4:60fa:8bcf%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, July 13, 2013 3:55:35 PM
    Lease Expires . . . . . . . . . . : Sunday, July 14, 2013 3:55:35 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234890596
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-EE-DF-6B-00-25-64-75-40-4D
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 25:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable Microsoft 6To4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{6E0DF64B-9974-4A02-BE91-1C56D1A494B2}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable ISATAP Interface {D6B5AFD8-C1AD-44A4-95D0-249D42A927EA}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{5DF1D751-4785-497B-88C5-57E0D877DCEC}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{95334F47-A194-4B96-9C18-25C031C8834A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
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    And yes my friend also needs to login to portal.beamtele.com with a specific username and password given by the ISP. Only then we can browse webpages.
     
  5. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
    10
    I tried to do the power cycle part but could not reset the modem because it is installed somewhere outside and i just get a wire from the modem. I tried resetting the router , tried to upgrade its firmware but nothing worked.
     
  6. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
    10
    Without the router everything is perfect but with it i can access internet but pages load for 15 mins to open. The download speed with the router reduced from 4mbps to 0.15 mbps and upload speed from 5 mbps to 0 mbps (for upload test i am getting the result as 'UPLOAD TEST RETURNED AN ERROR"

    I would also like to paste the results of ipconfig /all with the wire from modem directly connected to my laptop ( i can enjoy the promised speed without the router connected). Please do have a look at it.


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : dell-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 70-1A-04-80-EF-50
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
    Physical Address. . . . . . . . . : 70-1A-04-80-EF-50
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
    Physical Address. . . . . . . . . : 00-25-64-75-40-4D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::743c:41e4:60fa:8bcf%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 49.204.186.140(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.192.0
    Lease Obtained. . . . . . . . . . : Saturday, July 13, 2013 4:04:12 PM
    Lease Expires . . . . . . . . . . : Saturday, July 13, 2013 10:04:12 PM
    Default Gateway . . . . . . . . . : 49.204.128.1
    DHCP Server . . . . . . . . . . . : 49.204.128.1
    DHCPv6 IAID . . . . . . . . . . . : 234890596
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-EE-DF-6B-00-25-64-75-40-4D
    DNS Servers . . . . . . . . . . . : 123.176.37.38
    123.176.37.36
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 25:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable Microsoft 6To4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:31cc:ba8c::31cc:ba8c(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::1
    2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 123.176.37.38
    123.176.37.36
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{6E0DF64B-9974-4A02-BE91-1C56D1A494B2}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable ISATAP Interface {D6B5AFD8-C1AD-44A4-95D0-249D42A927EA}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{5DF1D751-4785-497B-88C5-57E0D877DCEC}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{95334F47-A194-4B96-9C18-25C031C8834A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  7. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    77,171
    First Name:
    Terry
    When you tested the router at the other place were you using the same computer and cables that you use at your place? If not, what were the differences?
     
  8. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
    10
    Yes i was using the same computer and cables. The only difference was internet wire was coming from a different modem at his place. (We both share the same ISP)
     
  9. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    Sometimes (pretty infrequently) two ethernet ports (e.g., the modem's and the router's WAN port) do not work well together. That's the only thing that comes to mind for me. The only way I can think of to test (and fix) this possibility is to try a small ethernet switch between the modem and router.

    Here's hoping Wayne will have some other (better!) ideas on this. :)
     
  10. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
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    thanks a lot for your help. But there is one thing i want to say. Sometimes when i used to reset my router, and then put the ethernet cable back into the router i was able to access the internet fast .But since few months , nothing is working at all. I earlier thought that there is a problem with my NETGEAR router and to my surprise found out recently that the problem is not with my router.

    It seems to me problem is with the modem. I have asked the ISP to replace me the wire from modem to my home. CAN THAT HELP?? Because i have seen in some similar threads that replacing the wire solved the problem.

    One more thing I would like to add. Can't we make the router act like a switch by switching off DHCP?? and changing the IP address of the router to the gateway address i got (when i directly connected the wire from modem to my laptop). I read about WAN bypass mode at the following link http://forums.whirlpool.net.au/forum-replies.cfm?t=933517
    and thought i could try it out. But i could not change the ip address of my router. It returned me an error after which i had to reset the entire configuration of the router.
     
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,171
    First Name:
    Terry
    When you said that you used the same cables at the other place I assumed (incorrectly) that was the cable from modem to router and the one from router to PC. Now that I think I better understand then I agree with you that this mysterious "wire" can be the culprit.

    Yes, you can use the router as a switch if it has a "bypass" or "AP" mode or if you disable the Dhcp server and connect the modem to a LAN port instead of to the WAN port.
     
  12. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
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    I do agree to what you said. But why is it that when my laptop functions as a router, i am able to access the promised speeds and with the netgear JNR 1010 router , the speed reduces.
    Why my laptop functions correctly as the router and why my actual router doesn't.???
     
  13. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    77,171
    First Name:
    Terry
    It could be because the modem and router are having difficulty communicating, and that difficulty could be caused by a faulty "wire" between them. Does the router or your laptop or both or neither have gigabit ethernet?
     
  14. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
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    Yes i think my lapto has that but not my router. I have asked the ISP to replace the wire.
     
  15. johnjoseph

    johnjoseph Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
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    My router is working perfectly fine now. The ISP changed my modem and also the wire from the modem. Thanks a lot for your help .
     
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