Solved: My Sony Vaio E-series disconnects from WiFi Network while playing online game

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grahamcracker233

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Hello. I have a problem with my Sony Vaio E-series laptop. It disconnects from my WiFi every time when I am in the middle of an online game. It does it sometimes while I am web browsing. I had Windows 7 at first when I had the problem. I tried to upgrade to Windows 10 to solve the problem, but the problem still comes along! I have the evaluation copy of Windows 10 and it runs pretty well. This problem has started in the beginning of the month of July 2015. Can anyone help me solve this? I tried reinstalling the drivers and disabling and re-enabling the adapter but nothing works. I also tried resetting the adapter by using the wireless toggle switch on the lip of the laptop and it turns back on. But I still need to know why it disconnects when I play games or searching the web. Thank you!
 

etaf

Wayne
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65,442
can we see an xirrus screen shot please

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install


http://go.pardot.com/l/66982/2015-01-26/2361i
enter you details
Download this file "DOWNLOAD WI-FI INSPECTOR Vx.xx "
( the site now appears to allow webbased emails like gmail, hotmail, outlook and yahoo now )

There is also a xirrus gadget, But that does not have all the fuctionality "DOWNLOAD GADGET Vx.xx

Alternative links - Use the links below
http://www.softpedia.com/get/Network-Tools/Network-Monitoring/Xirrus-Wi-Fi-Inspector.shtml
http://download.cnet.com/Xirrus-Wi-Fi-Inspector/3000-18508_4-75758254.html


Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You will need to have NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

Run the program

A user guide is available here
http://www.xirrus.com/cdn/pdf/xirruswifiinspectorguide1-2-0

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

To post a screen shot of the active window.

Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
see here
http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,442
i was expecting to see the full xirrus screen with all the networks and the graph
 

etaf

Wayne
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Joined
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Messages
65,442
looks ok- but you have 3 other channels on 1
and a high signal on 6 and 11

I would try channel 9 - log into the router and change the wireless channel to use 9

see if that makes a difference and just in case its interference

as you say its NOT just during gaming
It disconnects from my WiFi every time when I am in the middle of an online game. It does it sometimes while I am web browsing
also you have re-installed the driver and also removed the adapter and allowed windows to re-install

but also try a tcp/ip reset - unlikely to resolve - but do it anyway

------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista - Windows 7 - Windows 8 and Windows 10

For Windows Vista through to Windows 10
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box (A new dialogue box - black with white font, will appear on the screen ):​

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

  • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
  • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
  • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
Please note and post back - if you receive the following message :-
Access is Denied
This often occurs with windows 8

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft Fix it , which will do the above for you

------------------------------------------------------------------------
 

grahamcracker233

Thread Starter
Joined
Jul 16, 2015
Messages
11
I have restarted my computer and it seems to connect faster to the wifi than before. What should I do now?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,442
nothing - see if its OK now
did you also change the router wireless channel ?
 

grahamcracker233

Thread Starter
Joined
Jul 16, 2015
Messages
11
Yes, I have changed the channel to 9. I found out there was an update for VAIO computers for fixing buffering internet connections. I installed the update. You can check it out if you want:
 

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grahamcracker233

Thread Starter
Joined
Jul 16, 2015
Messages
11
Thanks alot, it works now! But it still does the same thing, but anyway, I can just reset the WiFi by using the switch and its no problem. It reconnects waaaay faster than before. Thanks for all the help! I hope you can help other people with this problem as well. :)

This is just what you have to do:

1. Follow the directions above

2. If there are updates, install them

3. Change your channel

That's all. This could work on other computers as well.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,442
But it still does the same thing, but anyway,
if it still does the same thing
can you run xirrus and when it stops take a screen shot please and post back

also
------------------------------------------------------------------------

Uninstall and allow windows to re-install the adapter and Driver
goto the device manager > Network Adapters > click on the [+] to show all the adapters

right click on the adapter and from the menu

remove/uninstall the adapter

Now restart the pc and allow windows to detect new hardware and re install the adapter and the driver
------------------------------------------------------------------------
 

grahamcracker233

Thread Starter
Joined
Jul 16, 2015
Messages
11
I have reinstalled my adapter. Its now a lot better for the web browsing, but still the same problem for gaming. Here is the Xirrus stuff you wanted to see:
 

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