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Solved: My TOSHIBA SATELLITEL655 keep crashing to blue screen!!!

Discussion in 'Windows 7' started by Marcell, Jan 8, 2011.

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  1. Marcell

    Marcell Thread Starter

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    My daughter’s Toshiba Satellite L655-85101 RUNNING VISTA 7, keeps crashing to a blue screen to the extent that I can’t open Windows, log to Internet, and most of the time to Windows Explorer, not even in SAFE MODE. How do I stop this from happening? Sometimes I am able to open windows thru SAFE MODE THRU NETWORKING and when I try to run COMBO FIX or HIJACK THIS it goes to the stupid Blue Screen. I made the 3 RECOVERY DISKS after the PC was purchased and seems that they do not want to help! I hope you understand me. A pic. of a similar blue screen has been attached to this!
    The Laptop is fairly new, purchased in Oct. 2010.
    Please tell me what to do…. PLEASEEE!!!!
     

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  2. TerryNet

    TerryNet Moderator

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    Maybe it's just confused by " VISTA 7." :)

    I would first suspect a hardware problem, such as memory, hard drive, motherboard, power supply. If the BIOS (Setup) or your Recovery DVDs have any diagnostics you could run them. Memtest86+ is a popular RAM tester. You can probably get diagnostics from the hard drive manufacturer.
     
  3. dvk01

    dvk01 Moderator Malware Specialist

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    Have you tried a start up repair

    press F8 at boot time & select other start up options at bottom of screen
    that should start the toshiba recovery process
     
  4. Marcell

    Marcell Thread Starter

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    I remember trying it w/o success!!! I'l try again as soon as my daughter wakes up... jajaja! I' let you know!!!
     
  5. Marcell

    Marcell Thread Starter

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    OK! I press F12 and a prompt from Windows says about Recovery. I followed the instructions and then: "windows has recovered from unexpected shutdown". I was able to open Windows in SAFE MODE WITH NETWORKING, but when I tried to open windows explorer, this is what I got: "Windows can not find C:\program files(Cx86)Internet explorer\iexplore.exe. Make sure you typed the name correctly and try again" ... that's all!!! :-(
     
  6. Marcell

    Marcell Thread Starter

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    from F12 REBOOT OPTIONS I choosed: CD/DVD and again the blue screen appears!!!!! seems that the recovery disk is not doing nothing.... I don't know!!!!
     
  7. dvk01

    dvk01 Moderator Malware Specialist

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    on the F12 boot screen
    is there a restore to factory settings entry becasue that sounds like what you need to do
     
  8. Marcell

    Marcell Thread Starter

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    I tried to run COMBOFIX and the computer does'nt execute it!!!
     
  9. Marcell

    Marcell Thread Starter

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    Hi! NO! there is not such thing on F12 OPTIONS
     
  10. Marcell

    Marcell Thread Starter

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    on F12 I get the following options:
    1 HDD-SSD
    2 CD/DVD
    3 FDD
    4 LAN
    5 eSATA
    6 USB
    That's all!
     
  11. Marcell

    Marcell Thread Starter

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    I'd kept trying CD/DVD
     
  12. dvk01

    dvk01 Moderator Malware Specialist

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    pres F8 then & see if there is an option to restore or advanced options from there
     
  13. Marcell

    Marcell Thread Starter

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    :-( ?...
     
  14. TerryNet

    TerryNet Moderator

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    Three items ...

    1. dvk01 is suggesting a startup repair or maybe a "Recovery" back to factory defaults using what's already on the hard drive, in a Recovery partition. Does F8 get you to a menu with any promising entries? Do you know what key is supposed to boot to the Recovery partition? On some computers as soon as you turn it on a little information about what keys do what appears briefly. Do you get that? Pressing the Pause key will keep it on the screen so that we humans have enough time to read it.

    2. F12 apparently gets you to a boot menu. If you have your 1st Recovery DVD in the optical drive and select option 2 it should give you options to "repair" or to start the Recover to factory default settings or maybe to run some diagnostics. Any luck with that?

    3. My thinking, not necessarily correct of course, is that the above are not going to work (at least not for long) because there is a hardware problem. See my post # 2.
     
  15. dvk01

    dvk01 Moderator Malware Specialist

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    I am more inclined to think that this is a MBR rootkit problem going by the name of the driver involved in the BSOD but it can also be casued by a new software or even a windows update

    if that sys driver isn't working then cd or dvd won't work so you can't even reinstall or repair using teh cd/dvd
     
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