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Solved: Need advice on lost connection

Discussion in 'Windows XP' started by bobobom, Feb 9, 2007.

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  1. bobobom

    bobobom Thread Starter

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    Hi Guys

    My sister buzzed me on my mobile stating that her IP address myteriously disappeared....and that she cannot get online at all.

    I am deaf :-0 so wont be able to commumicate with her via the telephone and she is abt one hour drive away so it leaves me texting her to solve the problems :)

    Ok ill get on with it.. I am aware that we need go to Go to Start | All Programs | Accessories| Command Prompt and Type in ipconfig etc, but what I am not so sure abt is what to do next after she run the command prompt and found her IP address there?

    Much appreciated and thank you for your time in advance
    jackie
     
  2. bonk

    bonk Banned

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    Howdy,

    While in Command Prompt she can type ipconfig /all and press Enter key see that she has a IP address

    Then if she has type ping 127.0.0.1 and press Enter key...she should send 4 packets and receive 4 packets.
     
  3. gurutech

    gurutech

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    If her IP address begins with 169.254.x.x, then she is not reaching a DHCP server (which assigns IP addresses.)
     
  4. bobobom

    bobobom Thread Starter

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    Howdy :)

    So...."If her IP address begins with 169.254.x.x," then what is she suppose to do next?

    Im texting her now to pass over your messages...thanks guys

    brb
     
  5. bobobom

    bobobom Thread Starter

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    back again :)

    she tried what you have suggested and c./document and setting keep appearing and it shows no IP address....any idea how to solve this problem please :)

    thank you for your time in advance
    jackie
     
  6. Old Rich

    Old Rich

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    Is she trying to connect to a router? . . Modem? . . Wired or Wireless?
     
  7. bobobom

    bobobom Thread Starter

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    she has ADSL Router.....
     
  8. bobobom

    bobobom Thread Starter

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    Hi

    She tried everything ....run command prompt.....no luck - no IP address appeared, just c/document and setting keep appearing....

    so i suggested her to unplug the power and wait few minutes and then plug it back....and still no luck.

    Is there a resolution?

    Please :)
     
  9. Augie65

    Augie65

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    When you open command prompt, after Documents and Settings\user name\ there is a > with blinking cursor. Type ipconfig /all (Note: space between g and /) then hit Enter.
     
  10. bobobom

    bobobom Thread Starter

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    Solved!

    Thank you guys for your time ....much appreciated :)
     
  11. bonk

    bonk Banned

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    How did you solve it????
     
  12. bobobom

    bobobom Thread Starter

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    YESSSSSSSSSSSS :)

    Thanks all of you (mwah)
     
  13. bobobom

    bobobom Thread Starter

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    the prob was as the space between g and /
     
  14. bonk

    bonk Banned

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    OK understood
     
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