Solved: Need help with audio and video

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Thread Starter
Sep 22, 2004
My sound or video does not work on my cpu and in my device manager I have yellow exclamation marks under "other devices" at pci modem and multimedia audio controller. I'm running win xp home. Any help is appreciated.


Retired Moderator
Oct 19, 2002
Load your motherboard drivers, then the sound drivers. Both should be available from your motherboard manufacturer's support section.


Thread Starter
Sep 22, 2004
Don't really know where to get drivers from. Here's Info from belarc maybe someone can help me.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation Dimension 2350 A02
System Service Tag: 3V7GY21 (support for this PC)
Chassis Serial Number: 3V7GY21
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.20 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Dell Computer Corporation 07W080 A00
Serial Number: ..CN70821353A08I.
Bus Clock: 400 megahertz
BIOS: Mitac International A02 03/24/2003
Drives Memory Modules c,d
59.96 Gigabytes Usable Hard Drive Capacity
39.20 Gigabytes Hard Drive Free Space

_NEC CD-RW NR-9300A [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD600BB-75CAA0 [Hard drive] (60.00 GB) -- drive 0, s/n WD-WMA8F3687520, rev 16.06V16, SMART Status: Healthy 256 Megabytes Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 59.96 GB 39.20 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 12/2/2005 6:10:22 AM (admin)
Guest 12/17/2005 7:54:24 PM
Owner 1/3/2006 12:16:54 AM (admin)
local system accounts
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
DELL E770s [Monitor] (15.7"vis, s/n 2010V097BX0R, September 2000)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7 Multimedia Audio Controller
Communications Other Devices

Broadcom 440x 10/100 Integrated Controller
primary Auto IP Address: / 24
Dhcp Server:
Physical Address: 00:0B:DB:2F:0D:FE

Networking Dns Server:
Intel(R) Graphics Chipset (KCH) Driver
Intel(R) Graphics Platform (SoftBIOS) Driver
USB Root Hub (4x)
Virus Protection [Back to Top]
AntiVir PersonalEdition Classic Version
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 12/13/2005 Microsoft Security Bulletin Summary) have been installed.

Installed Microsoft Hotfixes [Back to Top]
Internet Explorer 6
KB896688-IE6SP1-20051004.130236 on 12/11/2005 (details...)
KB905915-IE6SP1-20051122.175908 on 12/16/2005 (details...)
Internet Explorer
SP2 (SP2)
Windows XP
KB811113[SP] on 1/1/2006 (details...)
KB873339 on 1/1/2006 (details...)
KB885250 on 1/1/2006 (details...)
KB885835 on 1/1/2006 (details...)
KB885836 on 12/11/2005 (details...) Reinstall!
KB886185 on 1/1/2006 (details...)
KB886540 on 1/2/2006 (details...) Reinstall!
KB887472 on 1/1/2006 (details...)
KB887742 on 1/1/2006 (details...)
KB888113 on 1/1/2006 (details...)
KB888302 on 1/1/2006 (details...)
KB890046 on 1/1/2006 (details...)
KB890859 on 1/1/2006 (details...)
Windows XP
SP3 (continued)
KB891781 on 1/1/2006 (details...)
KB893066 on 1/1/2006 (details...)
KB893756 on 1/1/2006 (details...)
KB893803V2 on 12/3/2005 (details...)
KB896358 on 1/1/2006 (details...)
KB896422 on 1/1/2006 (details...)
KB896423 on 1/1/2006 (details...)
KB896424 on 1/1/2006 (details...)
KB896428 on 1/1/2006 (details...)
KB898461 on 12/3/2005 (details...)
KB899587 on 1/1/2006 (details...)
KB899591 on 1/1/2006 (details...)
KB900725 on 1/1/2006 (details...)
KB901017 on 1/1/2006 (details...)
KB901214 on 1/1/2006 (details...)
KB902400 on 1/1/2006 (details...)
KB905414 on 1/1/2006 (details...)
KB905749 on 1/1/2006 (details...)
KB905915 on 1/1/2006 (details...)
KB910437 on 1/1/2006 (details...)

Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 12/13/2005 Microsoft Security Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Belarc - Advisor 1450d37f
H+BEDV - AVWin/NT 7cb6712f074a3026530a78e01ea84d832c8114f8
Microsoft - Internet Explorer 55277-OEM-0011903-00102 (Key: RCBF6-6KDMK-GD6GR-K6DP3-4C8MT)e
Microsoft - MediaPlayer 69808-843-2630406-04806
Microsoft - WebFldrs XP 12345-111-1111111-12463
Microsoft - Windows XP Home Edition 55277-OEM-0011903-00102 (Key: RCBF6-6KDMK-GD6GR-K6DP3-4C8MT)e

Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Acrobat Version *
Adobe Reader Version *
Adobe Systems AdobeDownloadManager Version 2.0 *
America Online Inc. - AOL On Desktop Version 1, 0, 0, 71 *
Apple Computer, Inc. - QuickTime QuickTime 5.0.2 *
Apple Computer, Inc. - QuickTime QuickTime 6.4 *
Belarc, Inc. - Advisor Version 7.0t *
Britannica Version 1, 0, 0, 1 *
EXPRESS Version 1.0.001 *
Filseclab LiveUpdate Application Version 3, 0, 0, 1628 *
Filseclab Messenger Version 3, 1, 0, 928 *
Filseclab Personal Firewall Version 3.0 *
Filseclab Signup Version 3, 0, 0, 437 *
Filseclab Software Registration Version 3, 0, 0, 2186 *
H+BEDV Datentechnik GmbH - AntiVir Guard Control Program Version *
H+BEDV Datentechnik GmbH - AVSched32 Version *
H+BEDV Datentechnik GmbH - AVUninst Version *
H+BEDV Datentechnik GmbH - AVWIN Version *
H+BEDV Datentechnik GmbH - Windows XP/2000/XP Guard Service Version *
H+BEDV Datentechnik GmbH, Germany - AntiVir Update Service for Windows XP, 2000, NT Version *
Inno Setup Version *
Intel(R) Common User Interface Version 7,0,0,2023 *
Intuit - Quicken 2002 for Windows Version *
Intuit - Quicken 99 for Windows Version *
Lavasoft Ad-Aware SE SE 106 *
Lexmark Inkjet Printer Version *
Lexmark Photo Editor Version *
Lexmark X74-X75 Version *
Microsoft (r) Windows Script Host Version *
Microsoft .NET Framework Wizards Version 1.0.3300.0 * Microsoft AntiSpyware (Beta 1) Version 1.00.0701 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Interactive Training Version 3, 5, 0, 116 *
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
Microsoft(R) Windows Media Player Version *
Microsoft® Fax Server Version 5.2.1776.0 *
MindVision - Installer VISE 2.8.3 Version 2.8.3 *
Modem Helper *
RealNetworks RealArcade Version *
RealNetworks, Inc. - Shell executable of Setup program (32-bit) Service Build ( Version *
Safer Networking Limited - Spybot - Search & Destroy Version 1, 4, 0, 3 *
Safer Networking Limited - SpyBot-S&D Version 1, 4, 0, 3 *
Skype Version 1.2 *
SpongeBob SquarePants - Battle for Bikini Bottom DEMO *
SpywareBlaster AutoUpdate Version 3.04 *
SpywareBlaster Version 3.04 *
SpywareGuard LiveUpdate Version 2.02.0001 *
SpywareGuard Version 2.02.0001 *, Inc. - ComcastSupport Agent Version 5, 5, 402, 1 *
The Learning Company - 32-Bit Smart Shortcut Version *
TLC Education Properties LLC - Mavis Beacon Personal Coach v 2.0 Version 2, 0, 0, 1 *
WinZip Version 10.0 (6595) *
WinZip Version 10.0 (6685) *
Your system's custom configured support application *



Thread Starter
Sep 22, 2004
I don't have the dell cd. I went to the site and tried to download the drvivers and it said "servive unavailable".
Aug 17, 2003
Well, its Dells website, so I can only suggest you ak Dell why it's unavailable (that happens here if I try as well, so it's not just you)
But those are the drivers you need.


Thread Starter
Sep 22, 2004
I was able to download the audio driver and still no sound. And now in device manager the soundmax integrated digital audio has an exclamation point in fron of it. Someone mention loading my motherboard drivers. what are they?
Aug 17, 2003
Motherboard drivers are for Audio (though you say you have done that), integrated video and other functions such as USB etc.

Just downloading the file is not sufficient, you have to run it to install the drivers of course.


Thread Starter
Sep 22, 2004
I finally just reformatted but, I still need to find the usb controller and video controller drivers on that dell site I can't seem to find them anywhere. Any Help?


Thread Starter
Sep 22, 2004
okay I see the video driver but still can't find the sub controller driver.


Thread Starter
Sep 22, 2004
ok I found the driver for the usb controller on Thanks everyone who helped me. Sorry I took so long to respond but I was very busy.
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