Solved: Need to Reformat XP on Dell Laptop Without CD Only Product Tag

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joey_bags

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Hi,

I have been in the process of trying to remove a zero access virus on my Dell Laptop (see link below)

http://forums.techguy.org/virus-oth...lware-wont-allow-antivirus-4.html#post8153227

We have gotten to the point that it may be better to simply reformat and reinstall. Only problem is my laptop did not come with xp disc but does have product id tag on bottom of laptop. Can anyone advise on how to proceed without cd and only product id code?

Thanks,

Joe
 
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The product code will only work on a Dell version of Windows. You can buy it from Dell.

If Windows is on the hard drive instead in a recovery partition (not much use when the drive fails so you should have another system backup), then it is usually accessed by pressing F11 (or Ctrl+F11) at boot time right after the logo. I don't believe that this formats the drive, but it restores an image of the system.
 

joey_bags

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The product code will only work on a Dell version of Windows. You can buy it from Dell.

If Windows is on the hard drive instead in a recovery partition (not much use when the drive fails so you should have another system backup), then it is usually accessed by pressing F11 (or Ctrl+F11) at boot time right after the logo. I don't believe that this formats the drive, but it restores an image of the system.
Other question is, considering I have zero access what is the best option? reformating or restoring?
 

joey_bags

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Most Dells come with a Recovery Partition, I think the key to get access to it is F12 which you must start tapping as soon as you boot up.

The other option is to order a set of Recovery discs for your specific model from Dell.

Or, borrow a version of XP which matches the version on your OEM licence sticker, you can then use your licence key with it but you will have to download all the drivers from the Dell site.
Thanks, see my other reply. considering I have zero access what would be best restore or reformat?
 
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I don't understand. Did you format before and that is why you would be "re"-formatting? As I said, I don't think you can format since if you want to restore the system from the recovery partition, you need to restore an image. Formatting would be done if you were installing an OS and would be part of setup.

What is the problem you are having? Have you tried things like Startup Repair, if that is the problem?

In your mind, what would be the difference between formatting and recovery? If you had a retail OS that was not licensed to Dell, you would format as part of setup to install Windows. With your situation, instead of formatting, you restore an image. Both end up with a new copy of Windows, so I don't see the difference (except that you can't format).
 

DoubleHelix

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What does "I have zero access" mean? You can't touch the computer? You can't get to the Dell website?
 

joey_bags

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I don't understand. Did you format before and that is why you would be "re"-formatting? As I said, I don't think you can format since if you want to restore the system from the recovery partition, you need to restore an image. Formatting would be done if you were installing an OS and would be part of setup.

What is the problem you are having? Have you tried things like Startup Repair, if that is the problem?
sorry for not being more specific. i have the zeroaccess virus on my laptop which I attempted to fix (note link attached in original post), however too many problems arose thus it will be easier to reformat/restore. and that is my question considering the virus is it better to reformat or will restoring be adequate.
 

joey_bags

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What does "I have zero access" mean? You can't touch the computer? You can't get to the Dell website?
See last reply---sorry for not being more specific. i have the zeroaccess virus on my laptop which I attempted to fix (note link attached in original post), however too many problems arose thus it will be easier to reformat/restore. and that is my question considering the virus is it better to reformat or will restoring be adequate.
 
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As you have little choice but to do a restore from a recovery partition or from obtaining a set of recovery discs, the restore will format the disk. So, you don't actually have a choice. If you did then you would have to run a format in order to be sure the virus has been deleted.
 
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I don't believe that restore will format the disk, but what it does is almost the same - it restores an image that contains the partition and file system and writes it over what is on the drive now, so it will erase what is there (so long as you don't choose to save your personal files because that will increase the risk of transferring the virus).

If you need to recover files before the restoration, then be sure to do that first.

As Mark1956 said, you really don't have any other choice unless you want to buy a new copy of Windows.
 

flavallee

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What's the model name and model number of your Dell laptop?

What's the 7-character service tag number on the sticker?

--------------------------------------------------------
 

joey_bags

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What's the model name and model number of your Dell laptop?

What's the 7-character service tag number on the sticker?

--------------------------------------------------------
Sorry for delay.

Dell Inspiron 4150, Model # PP01L

Tag : 2HVSC21
 

flavallee

Frank
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Sorry for delay.

Dell Inspiron 4150, Model # PP01L

Tag : 2HVSC21
Here is the Dell support site that's specific ONLY to your Dell Dimension 4150 laptop.

You should add and save this site in your browser favorites/bookmarks list because you probably may need to refer to it.

It was manufactured in January 2004(almost 9 years ago) and came with Windows XP SP1 pre-installed.

--------------------------------------------------------
 
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