Solved: NETGEAR wireless router not working

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pktrain

Thread Starter
Joined
Dec 22, 2010
Messages
2
Hello everyone,

I just bought my parents a Netgear WGR614v10 wireless router for Christmas. I'm trying to set up a wireless network and make a wired connection from the router to their Dell Dimension 2400 desktop running Windows XP SP3. Internet access is provided by NetZero using a 2Wire DSL modem. Without the router connected, the wired Internet connection with the Dell desktop works fine.

I went through the procedure correctly to set up the wireless router but there is no Internet access. So I plugged the router directly to the desktop NIC and tried a "ping" command to 192.168.1.1. I received four "Destination host unreachable" responses.

An "ipconfig /all" shows (with direct Ethernet connection between NIC and router port 1):

Windows IP Configuration

Host Name . . . . . . . . . . . : Ruzan01
Primary Dns Suffix. . . . . . . :
Node Type . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . : No
WINS Proxy Enabled. . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix. :
Description . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . : 00-0F-1F-98-62-05
Dhcp Enabled. . . . . . . . . . : Yes
Autoconfiguration Enabled . . . : Yes
Autoconfiguration IP Address. . : 169.254.194.184
Subnet Mask . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . :

Some other info:
1. I tested the router by connecting it via Ethernet cable to my laptop (a different computer running Windows XP). I could ping the and access the configuration page no problem (so router is OK).
2. A straight wired connection from modem to Broadcom NIC works fine (so NIC and modem are OK).
3. I just updated the driver for the NIC (no change in status).
4. Windows firewall is off.
5. Some research I just did on this problem told me the "Autoconfigurgation IP Address" should be a 192. address assigned by the router (I have no idea how to proceed from here).

Any ideas/suggestions??? Many thanks to all...
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
169.254.194.184
That IP means windows has assihgned the IP as it could not find the DHCP service from the router - lets see the services - see below - see if dhcp and other service are running
maybe a firewall blocking - has the machine ever had norton installed - if so use norton removal tool to remove - this often blocks access , and gives various strange results ie email and updates work but browsing wont - so would not surprise me that a modem works but router wont , as you get different IP range from modem

Norton Removal Tool
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

with the PC connected by cable - try safemode with networking
as the pc starts keep tapping F8 a menu appears - choose
safemode with networking see if that works ok

1. I tested the router by connecting it via Ethernet cable to my laptop (a different computer running Windows XP). I could ping the and access the configuration page no problem (so router is OK).
Do you get internet access all OK
post back an ipconfig /all from your working PC - make sure we know its yours

also post back a device manager screen shot from the faulty PC
------------------------------------------------------------------------
{Device Manager}
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
------------------------------------------------------------------------

ALSO from the faulty pc lets see all the service status
------------------------------------------------------------------------
{Services}
post back the status - started/stopped and automatic/manual
Check your Services are Started on all PCs:
  • COM+ Event System (for WZC issues)
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Wireless Zero Configuration (XP wireless configurations only)
  • WLAN AutoConfig (Vista wireless configurations only)
  • Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running.

Checking the event log is also a good idea here, there may be clues to what is failing.
Start > control panel > administrative tools > event Viewer

------------------------------------------------------------------------
 

pktrain

Thread Starter
Joined
Dec 22, 2010
Messages
2
Hello etaf,

I downloaded and ran the Norton removal tool to which you linked in your post and the wireless network works now as it should.

Many thanks for the sound advice!
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
thanks for replying and confirming, its good to know that Norton was the cause again, will help others searching
 
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