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Solved: NetGear WNDR3700 Incompatibilty W/ Atheros AR5700

Discussion in 'Networking' started by subcmdr, Feb 16, 2011.

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  1. subcmdr

    subcmdr Thread Starter

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    I can connect to my LAN, but with local access only. I've been to the mfg's forums and tried their fixes, driver updates, and manual setups- no joy so I've reset to auto defaults. This laptop connects to several other routers wi-fi without problems. The WNDR3700 solved all my previous router problems, was truly plug and play, and may have cured me athsma as well. The event logs show a time-out during the semaphore portion of the log-in.
     
  2. etaf

    etaf Moderator

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    Wayne
    do you mean AR5700

    we are seeing issues on AR5007 and AR5007EG
     
  3. subcmdr

    subcmdr Thread Starter

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    Yes, the network adapter is an Atheros AR5700 802.11b/g.
     
  4. etaf

    etaf Moderator

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    Wayne
    lets see an ipconfig /all , ping tests and also an xirrus screen shot

    if you are using WPA(2) wireless security, log into the router and remove the wireless security and then see if you can connect and access the internet

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------


    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------


    Just for your information on the AR5007 - NOT the AR5700 - we are seeing issues with wireless security wpa(2)
     
  5. subcmdr

    subcmdr Thread Starter

    Joined:
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    Messages:
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    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Admin>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Admin-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
    Physical Address. . . . . . . . . : 00-1F-3A-C1-43-26
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, February 16, 2011 8:46:02 AM
    Lease Expires . . . . . . . . . . : Thursday, February 17, 2011 8:46:01 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1E-68-53-E8-80
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{3B245AA7-0836-4936-8E97-D48C710AB
    7CF}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{2391CC93-C4B2-4481-A1C7-8FD6682BA
    337}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Admin>

    From the event log:
    For complete information about this session see the Wireless Diagnostic Informational Event. Helper Class: Layer2 Security Initialize Status: Success Result of diagnosis: Problem found Root cause: Windows cannot connect to "mother24lan" Wireless authentication failed because of a timeout. Detailed root cause: Layer 2 security key exchange did not generate multicast keys before timeout Repair option: Try connecting to "mother24lan" again If the problem continues, contact your network administrator or hardware manufacturer for further assistance. Information for connection being diagnosed Interface GUID: {3b245aa7-0836-4936-8e97-d48c710ab7cf} Interface name: Atheros AR5007 802.11b/g WiFi Adapter Interface type: Native WiFi Profile: mother24lan SSID: mother24lan SSID length: 11 Connection mode: Infra Security enabled: Yes Connection ID: 8 Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Yes Pre-Association and association status: Success Security and Authentication: Configured security type: Wireless Protected Access with pre-shared keys (WPA-PSK) Configured Encryption type: CCMP (AES) Security connect status: Fail 0x00048005 Number of security packets received: 2 Number of security packets sent: 2 802.1X protocol: No Key exchange initiated: Yes Unicast keys received: Yes Multicast keys received: No
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>Ping 192.169.1.1

    Pinging 192.169.1.1 with 32 bytes of data:
    Reply from 192.168.1.4: Destination host unreachable.
    Reply from 192.168.1.4: Destination host unreachable.
    Reply from 192.168.1.4: Destination host unreachable.
    Reply from 192.168.1.4: Destination host unreachable.

    Ping statistics for 192.169.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\Windows\system32>Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>

    C:\Windows\system32>Ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Windows\system32>Ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 192.168.1.4: Destination host unreachable.
    Request timed out.
    Request timed out.

    I've just reset the TCP/IP stack- no joy
     
  6. etaf

    etaf Moderator

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    First Name:
    Wayne
    Hi,
    it is actually a
    so the statement i posted applies

    Atheros AR5007EG & AR5007
    We have recently been seeing a whole lot of problems with that adapter over the last couple months, especially with WPA(2) encryption.

    The adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.
    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK. - Post back here if that does work or not.

    In Device Manager right click on the wireless adapter and "update driver." That apparently has worked for some posters. If not, download and install the latest wireless driver from your laptop manufacturer's web site support section.

    You can post the Make and EXACT model of PC here, along with the windows version you have and we can find the driver and post a link here.

    Assuming that also does not work all I can suggest is to use wireless security of WEP or to get an external USB wireless card.
    You might also bug your laptop's tech support about the problem--maybe people can put pressure on Atheros to find a fix.
     
  7. subcmdr

    subcmdr Thread Starter

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    Forgot to say that turning off the routers firewall and encryption allowed me to connect to the internet normally, as it does with an ethernet cable.
     
  8. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    we have seen a device driver update has worked occasionally , from device manager and searching for an update
    also
    via the manufacturers website - whats the make and exact model of the pc
    also
    you may want to try and reset the router to factor default and then re-configure

    if none of those work
    all I can suggest is to use wireless security of WEP or to get an external USB wireless card.
    You might also bug your laptop's tech support about the problem--maybe people can put pressure on Atheros to find a fix.
     
  9. subcmdr

    subcmdr Thread Starter

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    Thankyou etaf, I am now forumed out and will seek an better internal adapter, if possible, and fight with the BIOS, etc.
     
  10. etaf

    etaf Moderator

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    OK - if you require no further assistance on this tread you can mark as solved - but your always welcome to come back with an any update or for help


    You can mark your own threads solved using the [​IMG] button at the top of the page of the thread in the upper left corner. :)
     
  11. etaf

    etaf Moderator

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    ------------------------------------------------------------------------
    Possible Solution with a Driver Update
    A couple of posters here with the issue , found that the driver from this site http://www.atheros.cz/ resolved the issue
    Threads are here
    http://forums.techguy.org/networking/983081-solved-public-network-access-local.html
    http://forums.techguy.org/networking/984731-solved-unidentified-network.html
    I do NOT know anything about the site mentioned http://www.atheros.cz/

    However, if you do decide to try the driver, please let us know the outcome

    Direct link to the drivers are below

    AR5007
    Vista 32 Bit
    http://www.atheros.cz/atheros-wireless-download.php?chipset=21&system=3

    AR5007EG
    Vista 32 Bit
    http://www.atheros.cz/atheros-wireless-download.php?chipset=22&system=3
    ------------------------------------------------------------------------
     
  12. subcmdr

    subcmdr Thread Starter

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    I downloaded the new driver, undid all my previous diddling, and it worked perfectly. Many thanks.
     
  13. etaf

    etaf Moderator

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    Excellent - thanks for taking the time and trying that out - it will help others with the same issue, and also helps us confirm the driver is working for most people

    (y)
     
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