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Solved: netsvc memory usage at startup

Discussion in 'Windows 7' started by jms234, May 18, 2015.

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  1. jms234

    jms234 Thread Starter

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    Hi everyone


    Firstly output of TSG sysinfo -


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Athlon(tm) X2 Dual-Core QL-64, AMD64 Family 17 Model 3 Stepping 1
    Processor Count: 2
    RAM: 1790 Mb
    Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
    Hard Drives: C: Total - 152621 MB, Free - 96344 MB; D: Total - 152221 MB, Free - 145418 MB;
    Motherboard: TOSHIBA, NBWAE
    Antivirus: Microsoft Security Essentials, Updated and Enabled


    This is my sister's laptop so the past history is a bit sketchy but a while back it got infected and a local computer shop reloaded the OS. Ever since then it has got progressively worse ie. netsvc takes all the memory on startup for around 20mins. It is basically not useable until it settles down. After that it is fine.


    It is running 64bit with 2Gbps of RAM but we have a 32bit OS disk.


    I don't know what it was originally running before it got infected but my sister says it worked a lot better.


    So would reloading the 32bit version help based on how much memory this laptop has or are there other things I can look at ?


    Thanks for any help.


    Jon
     
  2. flavallee

    flavallee Trusted Advisor

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    That appears to be a Toshiba Satellite L450/L450D/L455/L455D series laptop.

    Those series laptops came with Windows 7 Home Premium 32-bit or 64-bit.

    ------------------------------------------------------------

    What is its complete model number?

    The complete model number will be 2 sets of characters separated by a dash.

    ------------------------------------------------------------

    The L450 models appear to support 4 GB of RAM.

    The L450D and L455 and L455D models appear to support 8 GB of RAM.

    Regardless of whether it runs a 32-bit or 64-bit version of Windows, you should increase it to 4 GB of RAM.

    ------------------------------------------------------------
     
    Last edited: May 18, 2015
  3. jms234

    jms234 Thread Starter

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    Thanks for the response.


    It is a L450D-13U


    I appreciate upgrading the memory is an option and I will probably do that but I did a bit of searching before I posted the question and it seems people with more memory still have this problem. So I was wondering if there was something else happening ie. not just a lack of memory.


    Should it really take 20 minutes before it is useable even with only 2Gbps of RAM ?


    Jon
     
  4. plodr

    plodr

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  5. flavallee

    flavallee Trusted Advisor

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    It does support 8 GB(4 GB X 2) of RAM.
    It uses 200-pin DDR2 PC2-6400(800 MHz), 1.8 volt, unbuffered, non-ECC SODIMM modules.
    I would add another 2 GB to it.

    It probably has too many startup(MSCONFIG) and service(SERVICES.MSC) entries auto-loading during startup.

    How exactly did the shop reload Windows 7 Home Premium 64-bit in it?
    Some shops are known to use illegal/hacked copies which can be damaged or infected.

    ---------------------------------------------------------
     
  6. jms234

    jms234 Thread Starter

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    8Gbps of RAM would certainly be an improvement, didn't realise it could take that much so thanks very much for that.


    I thought it might be startup services etc. but I am a network engineer and have literally no idea what I can and can't turn off with windows :)


    Don't know about the shop and what it did as that was my sister who did that. Beginning to think there is something not quite right because apparently it didn't display these symptoms before. All I can find from the stuff that came with the laptop is a 32bit OS reload disc so either the shop kept the 64bit one or there never was one but my sister can't remember.


    I just had a quick look at the link from the other poster and it seems to be saying netsvc.exe is not essential for windows. Persumably netsvc.exe is the netsvcs process I see running using all the memory ?


    Does that sound right ie. that it is not essential ?


    Once again many thanks for your time, it is much appreciated.


    Jon
     
  7. jms234

    jms234 Thread Starter

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    plodr


    Is netsvc.exe really not essential to windows as that link suggests ?


    Presumably netsvc.exe is the netsvcs process I see using all the memory ?


    Thanks


    Jon
     
  8. flavallee

    flavallee Trusted Advisor

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    Let's see what that laptop's startup and services lists look like.
    I'm pretty sure that one or both lists can be reduced.

    ---------------------------------------------------------

    Click Start, then type MSCONFIG in the search or run box, then press the Enter key.
    When the small "System Configuration" window appears, click the "Startup" tab.
    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.
    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.
    Submit those names here in a vertical list.
    Make sure to spell them EXACTLY as you see them there.

    ---------------------------------------------------------

    Click Start, then type SERVICES.MSC in the search or run box, then press the Enter key.
    When the "Services" window appears, expand it so you can see the list more clearly.
    Write down ONLY the names in the "Name" column that have their startup type set on Automatic and Automatic(Delayed Start).
    If the "Name" column isn't wide enough to see the entire name of any of them, widen the column.
    Submit those names here in a vertical list and in alphabetical order.
    Make sure to spell them correctly.

    ---------------------------------------------------------
     
  9. jms234

    jms234 Thread Starter

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    Had to upload as attachments as there were too many characters to just cut and paste.


    Jon
     

    Attached Files:

  10. flavallee

    flavallee Trusted Advisor

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    I can see why it takes so long to start up and settle down before it can be used. :eek:

    And with only 2 GB of RAM in it, it must be running like a turtle. :(

    Give me a few minutes to go through both lists, then I'll get back to you. (y)

    ----------------------------------------------------------
     
  11. flavallee

    flavallee Trusted Advisor

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    Do the following in the order that they're listed.
    After you're all done, restart the computer.
    Let me know if it's starting up in less time and is running faster.

    ---------------------------------------------------

    Uncheck these startup entries.
    Toshiba Notebook Registration
    File Association Helper
    GoogleToolbarNotifier
    VProtect Application
    QuickTime
    Adobe Acrobat
    Adobe Reader and Acrobat Manager

    Click Apply - OK/Close - Exit Without Restart.

    ---------------------------------------------------

    Double-click these service entries, one at a time, to open its properties window.
    Change "Startup Type" to Manual, then click Apply.
    Diagnostic Tracking Service
    Distributed Link Tracking Client
    Google Update Service
    Microsoft .NET Framework NGEN
    (both entries)
    Software Protection
    vToolbarUpdater18.5.0


    ---------------------------------------------------
     
  12. flavallee

    flavallee Trusted Advisor

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    AFTER you're all done with post #11, we need to address the infestation issue in that computer.
    It appears to be infested with malware, spyware, etc..

    --------------------------------------------------------

    Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.
    Close all open windows first, then double-click AdwCleaner.exe to load its main window.
    Click the "Scan" button, then allow the scanning process to finish.
    (Note: Several seconds may pass before the scanning process starts, so be patient.)
    Click the "Logfile" button.
    When the log appears, save it.
    Return here to your thread, then copy-and-paste the ENTIRE log here.
    Note: After you submit the log, close AdwCleaner. If a warning appears, click "Yes".

    --------------------------------------------------------
     
  13. jms234

    jms234 Thread Starter

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    Thanks for all this.


    I'll follow all the instructions and get back to you when I'm done (may take a bit of time :)).


    Jon
     
  14. flavallee

    flavallee Trusted Advisor

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    Take your time.
    I'm getting ready to shut down for a few hours anyway because I need to run some errands.

    ----------------------------------------------------------
     
  15. jms234

    jms234 Thread Starter

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    Hi Frank


    Okay, that has made a difference so thank you very much


    It is still using all memory on startup but it is a lot quicker to settle down. I suspect there are other things I can stop at startup such as applications like the printer, the FinePixviewer and there still are quite a few Toshiba things that are in the list.


    Is there anything else do you think that stands out that I could safely remove from startup ?


    The services I am not so sure about.


    I ran the Adware check and have attached the log that it produced.


    Thanks


    Jon
     

    Attached Files:

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