Solved: network connectivity problem

[southstar]

Hello everybody and thanks for the help in advanced.
Windows Vista Home Premium 64bit
Network Adapter:
Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Intial problem was the system started slowing down and just having general problem. After fixing the primary problems, most were related to virus and a disgruntled user, I have the system operational. I attempted to reconnect the system to a shared printer that is attached to another PC. I can connect to the network and see the printer, but unable to connect.
ERROR 0x00000006
I know this error is related to drivers. I downloaded the printer drivers directly to the PC and attempted to reinstall without success. I then tried to install as a local printer creating a new port then addressing it to the printer network address. Again, no luck.
I also noticed that when I would attempt to copy and paste documents from this PC onto our server, it would cycle for a few minutes then state it was unable to copy.
I assumed at this point that it was the drivers for the network adapter. I downloaded the new driver and then lost connection entirely. No lights flashing or anything. System did not recognize a connection at all.
I rolled the driver back and the connect re-established. However, I still can not connect to the shared printer or transfer data. I can connect to the internet, see all network location, and copy data from the server.
I'm lost now. I don't now if something is corrupt or what.

 

[TheShooter93]

How are you sure that you're cleaned of infection?

If you have any doubt, you need to start a thread in the Virus & Other Malware Removal section of this site.

Before you post though, you need to read THIS guide.

 

[southstar]

I have executed all the antivirus, malware, and spyware tools that I have available. I also manually verified that the viruses that were found have been removed. I do not have any problems with any other part of the system. The problem seems to be isolated to the connectivity.

 

[Lex.Luthor]

Welcome to the TSG southstar.

found this:

https://social.technet.microsoft.co.../thread/9c14dd83-2c71-45d3-8829-7e9cabb04d86/

3/4 of the way down on the page, there is something that states almost to what you have described:

Set up the Vista printer as a local printer and create a new port with a type of port : Local Port, in the enter port name put \\Servername\Printersharename and install the Vista driver, this seems to work for me. Obviously this is a Vista network printing issue

 

[southstar]

Thanks Lex. As I stated in my original post I have already tried that method with no success.

 

[Lex.Luthor]

out of curiosity, have you checked the firewall?

 

[southstar]

i did check the firewall. i turned it off completely and tried again as well. i also used netsh cmds just to reset everything cause i've ran out of ideas.

 

[Lex.Luthor]

I am checking to see if we can get a little help on this one, that was my next option was to try a netsh reset.

 

[Lex.Luthor]

ok, Is the firewall from a third party or is it the one that is windows installed?

Also it is possible that the nic card driver is corrupted or incorrect. We may have to uninstall the driver and re-install.

as for the firewall issue, if it is a third party, we might have to uninstall and use a removal tool if there is one for that program and re-install unless it is a windows firewall.

 

[southstar]

The firewall is with TrendMicro. I have uninstalled and installed the driver again. I have not removed the firewall just turned it off.

 

[southstar]

SOLVED! Firewall issue. I completely uninstalled TrendMicro and then used a removal tool. Reinstalled and established my connections. Worked like a charm. Thank you lex luther.