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Solved: Network printer is not available

Discussion in 'Networking' started by ncabell, Sep 18, 2010.

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  1. ncabell

    ncabell Thread Starter

    Joined:
    Sep 18, 2010
    Messages:
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    Home network, Dell XP Laptop with Netgear Wireless Router and attached network Samsung printer.
    The printer status shows "Network printer status is offline"

    Printer is connected via ethernet to the router.
    I can ping the IP address that the Samsung config report shows, AND the router config shows this printer is an attached device on that IP addr.

    This has worked perfectly for a year and just stopped working - the only change I THINK I made was to adjust the wireless settings for the router.

    Thank you for any advice on how I can diagnose the problem?
     
  2. Squashman

    Squashman Trusted Advisor

    Joined:
    Apr 4, 2003
    Messages:
    19,731
    Does the Samsung printer have a web configuration Interface and can you access it?
    Is the printer wired or wireless?
    What is the IP configuration settings for the printer?
    Can you shows us the output of IPCONFIG /all on your laptop?

    Did you try just power cycling everything?
     
  3. ncabell

    ncabell Thread Starter

    Joined:
    Sep 18, 2010
    Messages:
    4
    Printer is wired connection. It shows in the Netgear router console as an attached wired device with TCP/IP address 192.168.1.4.

    The printer does have a web interface so that I can view all the network settings.
    It is currently set for DHCP.
    HostName: SEC00159934BEF0
    TCP/IP address 192.168.1.4
    Subnet: 255.255.255.0
    Gateway address: 192.168.1.1
    Domain Name: gateway.2wire.net

    Here is the IPCONFIG /all output:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : PRUT
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : guidewire.com
    guidewire.com
    guidewire.com
    CourtyardLincoln.com
    AMICA.COM

    Ethernet adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-0E-35-DD-01-05

    Ethernet adapter Local Area Connection 1:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 570x Gigabit Integrated Con
    troller #2
    Physical Address. . . . . . . . . : 00-11-43-49-0C-D0
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Saturday, September 18, 2010 6:28:17
    AM
    Lease Expires . . . . . . . . . . : Sunday, September 19, 2010 6:28:17 A
    M
     
  4. Squashman

    Squashman Trusted Advisor

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    Messages:
    19,731
    Did you Power Cycle everything?

    Go into the Printer Properties.
    Click on the Ports Tab.
    Click Configure Port.

    Is the Printer using a Standard TCP/IP port?
    What is the IP address listed for the TCP/IP port?
     
  5. TerryNet

    TerryNet Terry Moderator

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    69,556
    Can you right click on the printer and select "use online"?
     
  6. ncabell

    ncabell Thread Starter

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    Sep 18, 2010
    Messages:
    4
    Aha. I should have known this.

    Under Configure Port, the printer properties showed the following:

    IP Address: 192.168.1.64

    I assumed it was using DHCP since it showed in the Router with a DHCP assigned IP and because I could ping it.

    So on the Samsung web interface I gave it the same IP as the static address and it worked.

    This resolves my issue. Thank you very much.

    What's the best way to show my appreciation - a donation?
     
  7. JohnWill

    JohnWill Retired Moderator

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    Messages:
    106,409
    I don't think we ever turn down donations. :D


    You can mark your own threads solved using the [​IMG] button at the top of the first page of the thread in the upper left corner.© :)
     
  8. Squashman

    Squashman Trusted Advisor

    Joined:
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    Messages:
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    I would check the printer configuration page and make sure you set a static IP. Then change the TCP/IP port in the printer properties.
     
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