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Solved: New computer and downloading back up from portable hard drive.

Discussion in 'Windows 8' started by RoyP, Nov 25, 2014.

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  1. RoyP

    RoyP Thread Starter

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    I have just purchased a Packard Bell 'imedia S2885 computer and wish to download my saved documents from remote hard drive 'core' but it does not seem to allow me to do that.

    Question is why and is there any way around this problem as I have some very important documents saved.

    Thanks.
     
  2. TerryNet

    TerryNet Moderator

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    Where and what is this "remote hard drive 'core'"?

    How do you expect the PC to access it?

    Is there any error message when you try to access the "remote hard drive 'core'" or to download a file from it?
     
  3. RoyP

    RoyP Thread Starter

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  4. TerryNet

    TerryNet Moderator

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    When you connect the external hard drive by USB does it appear in File Explorer? If not, try any other USB ports you have.

    Sometimes the rear ports work but the front do not or vice versa.
     
  5. RoyP

    RoyP Thread Starter

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    Tried all that but nothing, the blue light comes on on the front of the remote H/D so it is getting a supply, but does not appear anywhere.

    Thanks for trying to help, appreciated.
     
  6. TerryNet

    TerryNet Moderator

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    Does it appear in Disk Management? If so, can you assign a "drive letter"?

    Does any other USB external drive or USB flash drive work with this computer?

    Does the drive still work with another computer?
     
  7. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What program did you use to make these backups?
     
  8. RoyP

    RoyP Thread Starter

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    Thanks found it in Disk management all downloaded ok, thanks for the help.
     
  9. TerryNet

    TerryNet Moderator

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    You're welcome. :)
     
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