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Solved: new computer won't connect to internet

Discussion in 'Networking' started by gib88, Nov 10, 2011.

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  1. gib88

    gib88 Thread Starter

    Joined:
    Aug 18, 2005
    Messages:
    242
    Hello,

    I'm setting up a new computer and I'm having trouble getting it connected to the internet. It's an Acer (model: Aspire M3910) running Windows 7. I have it plugged into a jack that I know works (other computers can connect on it), but when I type in ipconfig, I get this:

    Code:
    C:\Users\amy delvecchio>ipconfig
    
    Windows IP Configuration
    
    
    Wireless LAN adapter Wireless Network Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . :
       Link-local IPv6 Address . . . . . : fe80::883d:7932:a7fb:8029%9
       IPv4 Address. . . . . . . . . . . : 192.168.1.114
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.1.1
    
    Tunnel adapter isatap.{A4759F59-5120-4578-ADFA-93C67480E4F5}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
    
    Tunnel adapter isatap.{F118797A-7FB8-48E4-B6F4-6C641CC22348}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . :
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c57:336e:3959:d50a
       Link-local IPv6 Address . . . . . : fe80::3c57:336e:3959:d50a%13
       Default Gateway . . . . . . . . . : ::
    
    C:\Users\amy delvecchio>
    
    Releasing and renewing doesn't work.

    Any ideas?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,413
    First Name:
    Wayne
    would you do the following

    do you have a firewall like norton, mcafee on the PC - time limited - i would remove that using the removal tool - post back what you have

    also try safe mode
    ------------------------------------------------------------------------
    Safemode with networking
    with a cable connected from PC to router
    check the cable - see if there is a light on the router accosiated with the cable port used , also check if you have a green/yellow light on the PC LAN port
    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------


    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

    Type the following command
    Ping 192.168.1.1
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  3. gib88

    gib88 Thread Starter

    Joined:
    Aug 18, 2005
    Messages:
    242
    No need, I managed to get internet (all of a sudden). For some reason, though, it doesn't like google. I get a "404 not found... nginx" error message. Any idea what this is all about?
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,413
    First Name:
    Wayne
    thats a web/email server

    have a look and see whats set as a proxy
    and also you may want to try google open dns and see if that resolves the issues
    ------------------------------------------------------------------------

    Remove any proxy settings
    Check your browser's settings, remove or uncheck any proxy settings if found
    http://www.library.kent.edu/page/14299
    http://www.ehow.com/how_5512742_remove-proxy-server.html

    ------------------------------------------------------------------------


    ------------------------------------------------------------------------

    Google public DNS

    Google public DNS
    http://code.google.com/speed/public-dns/

    Theres also a link on how to setup those DNS IP address
    http://code.google.com/speed/public-dns/docs/using.html

    ------------------------------------------------------------------------
     
  5. gib88

    gib88 Thread Starter

    Joined:
    Aug 18, 2005
    Messages:
    242
    Hmm... I reset my proxy settings and configured my DNS settings according to the links you provided, but none of those worked. Any other suggestions?
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,413
    First Name:
    Wayne
    can you try and post the results from my post #2
     
  7. gib88

    gib88 Thread Starter

    Joined:
    Aug 18, 2005
    Messages:
    242
    Sorry I haven't replied in a while.

    I've narrowed the problem down to a bad hosts file. Problem is I can't delete it. It seems to be hidden even when I specify in the folder settings to show hidden files. The erase and rename commands in a DOS prompt can't find it. But I know it's there because if I type in at the start menu "Notepad C:\windows\system32\drivers\etc\hosts" it opens up. Unfortunately it won't let me save it after changing the contents, so I'm still stuck.

    etaf,

    I know that shutting down my anti-virus and firewall has no effect, and trying it in safe mode has no effect either. I haven't tried the ping test, and I can if you still want, but I won't have access to the computer for a few days, so you'll have to wait.
     
  8. dpl

    dpl

    Joined:
    Nov 15, 2011
    Messages:
    21
    actually youre connected. Try yahoo messenger, if that works then its the browser config
     
  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,834
    First Name:
    Terry
    To view or work with the contents of the Windows folder: in Folder Options (View tab) you have to un-select "Hide protected operating system files." You will probably then need to un-select the "Read Only" property before opening the hosts file for editing.

    I don't know what's causing the problems of finding the file with the "DOS" commands.
     
  10. gib88

    gib88 Thread Starter

    Joined:
    Aug 18, 2005
    Messages:
    242
    Problem solved!!! Thanks TerryNet
     
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    You're welcome. :)
     
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