1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: New Hard Drive but computer won't recognize it

Discussion in 'Hardware' started by lisakmusco, May 10, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. lisakmusco

    lisakmusco Thread Starter

    Joined:
    Nov 18, 2003
    Messages:
    596
    After being advised to long ago because the old drive was both failing and too small, I finally bought a new hard drive. This one has a SATA connection and the computer is not recognizing it. I have 4 connectors, and my CD/DVD burner was already plugged into SATA1. I moved it to SATA2 and pluggd the new HDD into SATA1. Should I not have done that? What am I not doing that it is not recognizing it? I also still have the old IDE drive connected so that I'll be able to move stuff to the new drive.
     
  2. ekim68

    ekim68 Mike

    Joined:
    Jul 8, 2003
    Messages:
    47,087
    You might have to activate the SATA in the BIOS setup...I've seen some motherboards by default select just one port in the BIOS even though there were more on the board, but at least they included an option to look for the other one...
     
  3. lisakmusco

    lisakmusco Thread Starter

    Joined:
    Nov 18, 2003
    Messages:
    596
    All four are enabled. After I did that I saw it install all sorts of drivers when I booted up into my existing windows. But it still won't recognize that drive.
     
  4. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    Look in Disk Management and see if this drive has been formatted.
     
  5. lisakmusco

    lisakmusco Thread Starter

    Joined:
    Nov 18, 2003
    Messages:
    596
    Can't see it in disk management or in bios.
     
  6. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    An older computer might have trouble with a SATA II or III drive. Does the drive have jumpers? IS the drive spinning? Are the connections tight?
     
  7. lisakmusco

    lisakmusco Thread Starter

    Joined:
    Nov 18, 2003
    Messages:
    596
    OK - well I kind solved the problem, for a day. Now I have a different issue.
    I realized that what I didn't try was to only have the new drive plugged in and then start the windows install. That worked and it recognized the new drive, installed windows, etc. It was working for a couple of days and I'd reinstalled most of my programs.
    Next I tried to reconnect the old drive so I could pull all my data from it. It seemed to be working fine. I could see both drives and did a copy and paste. Computer rebooted and booted up off the old drive. It never gives me the option to choose which one to boot. So I unplugged it and rebooted and worked from the new drive. Last night I was trying again. Hooked up the old drive just like I did before, but it didn't recognize it this time. I checked my connections and when I touched the power on the old drive it shut down my computer, kinda like a power surge. It rebooted on the old drive again. I didn't worry about it and just did some other stuff on that drive.

    This morning I woke up to a black screen error: Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key

    I have tried everything. Neither drive will boot - the old drive, when it is connected will be recognized in bios, but not the newer one. I've tried them singly and together. I've tried reinstalling windows on each one individually, but each time windows install gives me an error that it finds no drive to install to.
     
  8. lisakmusco

    lisakmusco Thread Starter

    Joined:
    Nov 18, 2003
    Messages:
    596
  9. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    I'd have to say it's possible that the "Power surge" (Short circuit?) has done some serious damage to the board.
    Remove the old drive (Never connect it again) and check that the SATA ports are still enabled.
     
  10. lisakmusco

    lisakmusco Thread Starter

    Joined:
    Nov 18, 2003
    Messages:
    596
    I was wondering if that might be the case as well. Yes, you could probably call the "power surge" a "short circuit" as well. I had touched the power connection on the old drive and lost power to the whole computer for a couple seconds. However, it did boot up just fine immediately afterwards, and on the old drive versus the new one.
    Yes, the SATA ports are still enabled.
    When I try connecting just the old drive, bios seems to find it, but it won't boot up and windows setup doesn't find it to repair/install.
    Connecting just the new drive nothing happens at all.
    What can I do to figure out if it is the board?
     
  11. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Try good, known working drives. After that, the board is all that is possible.
     
  12. lisakmusco

    lisakmusco Thread Starter

    Joined:
    Nov 18, 2003
    Messages:
    596
    OK - so I borrowed a drive from a friend. Windows setup found it and installed windows, but then when it went to finish and reboot got a similar blackscreen error message to what I've had with my other two drives:

    Reboot and select proper boot device or Insert boot media in selected boot device and press a key

    Only this time it also said: NTLDR is missing; press any key

    I tried putting a windows xp boot disk in, but it did not help. Just gave me that NTLDR is missing error again.

    So what does this mean? I initially figured when it started installing windows that that meant it was definitely the drive(s) and not the board; but now am not so sure.
     
  13. lisakmusco

    lisakmusco Thread Starter

    Joined:
    Nov 18, 2003
    Messages:
    596
    Well I figured out that that might have been more an issue with the drive I borrowed. She had given me two; one was a working drive and one a very small one used as a ghost drive. Tried the second one and it booted in my computer. It also allowed me to slave my old drive and see into it for my data. Shocking development: my data from My Documents is all gone. Must've been when I tried to move it to the new drive, yet I swear I didn't see it there back when I was able to use the new drive. Will keep hoping on that one. Still couldn't get the new drive to be seen by my computer and hers doesn't have sata to try it. Waiting on someone else to test that unless there's something else I can try..
    Is there anything I can do?
     
  14. lisakmusco

    lisakmusco Thread Starter

    Joined:
    Nov 18, 2003
    Messages:
    596
    It would seem I have confirmed that both drives are dead. Am contacting manufacturer about warranty replacement on the new one. I guess the data that I attempted to moved over to it is gone as well, assuming it got there in the first place. I couldn't find it before the drive failed, and yet it doesn't appear to be on the old drive either.
     
  15. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/996152