(Solved) New ISP

[brownie]

For the past three years Earthlink has been my ISP. I changed to peoplepc.com this month and service with Earthlink ends 12/30. My problem is that Outlook Express, Internet Explorer, and various sites I go to say they are provided by Earthlink. What happens when my service with Earth. terminates. Shouldn't the new ISP provide these services? When I contact their tech support service I get a different answer and solution each time. One tech had me change various settings, another told me to have Earth. remove the software from my pc, front and back and the last told me "no problem accessing as long as I don't have to log in with user name". Can anyone tell me what I should do and how or if I will be able to access the various sites. I am desperate!!!

 

[SavvyLady]

well if you used a CD when you got earthlink you may possible need to reach them to uninstall their setup... as for Outlook Express you can put hotmail on it if you want... and adding your current ISP mail address to OE depends on whether they have e-mail service

 

[SavvyLady]

Have you setup a connect for the new ISP... and did he furnish you the acct info to setup an e-mail account for yourself

 

[brownie]

Savvy Lady: Yes, I have an account set up since 12/5 and the new ISP gave me a user name, password , etc, but when I go into Outlook Express to r ead or send email it still shows across the top "Outlook Express provided by Earthlink Network", same with Internet Express and about anything else I try to get into. Yes, the service from Earth. was installed from a disc they sent me (three years ago).

 

[SavvyLady]

you installed their software then... it shouldn't matter though...

did the new ISP also provide you with the account settings for their SMTP & pop3 service

 

[SavvyLady]

it should probably be something like ...
pop.peoplespc.net
smtp.peoplespc.net

 

[SavvyLady]

Are you receiving e-mail here from techguy.org everytime someone post to this thread? go check & see... provided you have it set up

 

[brownie]

Savvy: Thank you for your replies. The one tech I spoke with at the new ISP went through and had me change many settings. Since I am a real neophyte where my pc is concerned I haven't been able to locate where the SMTP and pop3 settings are again but I'm sure those were two of the changes he had me make. Sorry to sound so dumb (but I hope to learn more and more). This help site has gotten me out of more than one mess. My thanks to all of you and no doubt you will be hearing from me again and again.

 

[SavvyLady]

brownie is your e-mail working??? if you like send me an e-mail & I cab reply to it as a test
or better yet you can send yourself an e-mail from right clicking on something & then click send to... e-mail recipient

 

[brownie]

Savvy: Just read your post before last one and I checked my email and did not have a message that someone had posted. I used to get these messages but sure didn't tonite. I just kept coming back to the site to see if anyone had replied. Do you know of a reason why I am not getting the message? Sounds like things are really fouled up here on my pc.

 

[SavvyLady]

let me check something... I'll send you a message to your e-mail from here

 

[SavvyLady]

ok brownie... heres why!!

TSG Forums Message
Sorry! That user has specified that they do not wish to receive emails through this board. If you still wish to send an email to this user, please contact the administrator and they may be able to help.

to enable it go to user cp & then to your details etc...

Edit Options
then Edit profile

 

[brownie]

Savvy: Help! How do I change that no email message? I don't know when or how such transpired.

I just looked at the bottom of this page and under OPTIONS it is checked that I will get email notifications. Anything I can do?

Sent myself and email and it came thru ok.

 

[SavvyLady]

yea.... on the top of this page right hand side go to user cp
then go to edit Options ... click the option to recieve mail
then Edit profile... check & see if your e-mail address is correct

at the bottom of each window... you have to update the changes

 

[brownie]

Whew! Went through and did the Edit Options and Edit Profile. Hope all will be in order again. Thanks loads, Savvy.