I have just received a replacement battery for my Toshiba Satellite L770 laptop which I purchased from a preferred seller on Ebay. When I put it in the laptop to charge and use the computer while it's charging, the computer will not even turn on. I contacted the seller and this is what he replied:
"We are sorry to hear that the battery did not work well. No problem for return and you will get a full refund if we receive your return within 60 days of the purchase date.
However, before the return please check the following:
1. Make sure that your power adapter and electric outlet work well
2. Make sure that the connection part between battery and laptop is clean. If not, please clean and try the battery again
3. Many new batteries need several charge to reach the full capacity. If it is a newly received battery please recharge several times to allow the battery to its full capacity.
4. If you recently upgrade your operating system to windows 7, it may cause the battery not charge. Please go online for a solution for your specific laptop model.
5. Please check your laptop manufacturer's website for a BIOS update. Recently a few customers reported that the Bios update solved the problem having with their battery.
If none of these steps works, please return the whole package to the following address by USPS Priority or UPS ground. And please include the order receipt or shipping slip in the return package. We suggest that you use a delivery confirmation to track the shipment so that the return is confirmed. Upon receiving the return, we will process the refund in 10 business days."
I have checked to see that all connections are good and I have not recently upgraded operating systems. Now, what I am wondering is should I check into the BIOS update or should I just consider this a lost cause and return the battery? I realize that buying an original Toshiba battery would have been a better choice but I was just trying to save some money. Please advise.
Thanks!!!
"We are sorry to hear that the battery did not work well. No problem for return and you will get a full refund if we receive your return within 60 days of the purchase date.
However, before the return please check the following:
1. Make sure that your power adapter and electric outlet work well
2. Make sure that the connection part between battery and laptop is clean. If not, please clean and try the battery again
3. Many new batteries need several charge to reach the full capacity. If it is a newly received battery please recharge several times to allow the battery to its full capacity.
4. If you recently upgrade your operating system to windows 7, it may cause the battery not charge. Please go online for a solution for your specific laptop model.
5. Please check your laptop manufacturer's website for a BIOS update. Recently a few customers reported that the Bios update solved the problem having with their battery.
If none of these steps works, please return the whole package to the following address by USPS Priority or UPS ground. And please include the order receipt or shipping slip in the return package. We suggest that you use a delivery confirmation to track the shipment so that the return is confirmed. Upon receiving the return, we will process the refund in 10 business days."
I have checked to see that all connections are good and I have not recently upgraded operating systems. Now, what I am wondering is should I check into the BIOS update or should I just consider this a lost cause and return the battery? I realize that buying an original Toshiba battery would have been a better choice but I was just trying to save some money. Please advise.
Thanks!!!
