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Solved: New Laptop Battery - Now Laptop Won't Turn On

Discussion in 'Hardware' started by russell63, Jan 3, 2013.

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  1. russell63

    russell63 Thread Starter

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    I have just received a replacement battery for my Toshiba Satellite L770 laptop which I purchased from a preferred seller on Ebay. When I put it in the laptop to charge and use the computer while it's charging, the computer will not even turn on. I contacted the seller and this is what he replied:

    "We are sorry to hear that the battery did not work well. No problem for return and you will get a full refund if we receive your return within 60 days of the purchase date.

    However, before the return please check the following:
    1. Make sure that your power adapter and electric outlet work well
    2. Make sure that the connection part between battery and laptop is clean. If not, please clean and try the battery again
    3. Many new batteries need several charge to reach the full capacity. If it is a newly received battery please recharge several times to allow the battery to its full capacity.
    4. If you recently upgrade your operating system to windows 7, it may cause the battery not charge. Please go online for a solution for your specific laptop model.
    5. Please check your laptop manufacturer's website for a BIOS update. Recently a few customers reported that the Bios update solved the problem having with their battery.

    If none of these steps works, please return the whole package to the following address by USPS Priority or UPS ground. And please include the order receipt or shipping slip in the return package. We suggest that you use a delivery confirmation to track the shipment so that the return is confirmed. Upon receiving the return, we will process the refund in 10 business days."

    I have checked to see that all connections are good and I have not recently upgraded operating systems. Now, what I am wondering is should I check into the BIOS update or should I just consider this a lost cause and return the battery? I realize that buying an original Toshiba battery would have been a better choice but I was just trying to save some money. Please advise.
    Thanks!!!
     
  2. flavallee

    flavallee Trusted Advisor

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    What is the complete model number of your Toshiba Satellite L770 series laptop? There should be a dash and additional numbers and letters after L770.

    What is the voltage, amp hours, etc. of the battery?

    ----------------------------------------------------------
     
  3. russell63

    russell63 Thread Starter

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    It is a Toshiba Satellite L770-BT4N22.

    Here is the description from the Ebay seller regarding the battery:
    "Type: Li-Ion Voltage:10.8V Capacity:;4400mAh;6 cells;

    1 year replacement warranty,60-day refund guarantee after the purchase.

    High Capacity Replacement battery. Every laptop battery is tested on the original laptop by the manufacturer.

    High capacity battery certified by CE and RoHS, This battery was tested and proven to match and/or exceed original specifications of TOSHIBA products.

    Replacement For: TOSHIBA PA3817U-1BAS PA3817U-1BRS


    Fit Machine Models: Toshiba Satellite L770 L770D L775 L775D

    TOSHIBA Satellite L770 L770-00R L770-00S L770-067 L770-BT4N22 L770D L770D-00Q L770D-01S L770D-BT5N11 L770D-ST4N01 L770D-ST5NX1 L770-ST4NX1 L770-ST4NX2 L775 L775-109 L775-10J L775-111 L775-119 L775-11E L775-11F L775-11K L775-11U L775-125 L775-127 L775-12H L775-13D L775-148 L775-149 L775-14E L775-15M L775-15U L775-166 L775D-106 L775D-107 L775D-10J L775D-10M L775D-S7206 L775D-S7210 L775D-S7220 L775D-S7220GR L775D-S7222 L775D-S7223 L775D-S7224 L775D-S7226 L775D-S7228 L775D-S7305 L775D-S7330 L775D-S7332 L775D-S7340 L775D-S7345 L775-S7240 L775-S7241 L775-S7243 L775-S7245 L775-S7248 L775-S7250 L775-S7252"

    THANKS, FLAVALLEE.
     
  4. flavallee

    flavallee Trusted Advisor

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    Here is the support and downloads site for the Toshiba Satellite L770-BT4N22 laptop.
    You might want to add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    The user guide lists these specs for the 6-cell Li-ion battery:
    Part Number: PA3818U-1BRS
    Capacity: 10.8V ≈ 61Wh

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  5. russell63

    russell63 Thread Starter

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    The number for the original battery obviously does not match the number advertised by the Ebay seller as being a compatible replacement so I guess I will return it. Is there any reliable place to buy replacement batteries that are not as expensive as the original Toshiba battery?
    Thanks!
     
  6. flavallee

    flavallee Trusted Advisor

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  7. russell63

    russell63 Thread Starter

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    Thank you, flavallee!!!!
     
  8. flavallee

    flavallee Trusted Advisor

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    You're welcome, and good luck. :) (y)

    ---------------------------------------------------------
     
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