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Solved: New Outlook Express

Discussion in 'All Other Software' started by mtg360, Jun 4, 2012.

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  1. mtg360

    mtg360 Thread Starter

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    I am using the same link you gave me last time for the message store. I have no idea if it's for the new identity. My outbox is empty.
     
  2. throoper

    throoper Trusted Advisor

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    The path in the Tools>Options>Maintenance tab>Store Folder>Store Location box is for the Identity that is currently open.
    So if you are in the new Identity and follow the instructions in Post #11, you should be opening the Message Store for the new Identity.
    I just want to be sure you didn't save the path and are using it from when you were opening the store in the old Identity.

    Also be sure that when you open OE, it is indeed opening in the new Identity. It will say at the top left of the window "Outlook Express-identity", with identity being whatever you named it.

    One more question: Are the DBX files you listed the only ones you see in the Message Store folder?
    Inbox 11.5 MB
    Outbox 8.19 MB
    Saved 72.0 MB
    Sent 445 MB
     
  3. mtg360

    mtg360 Thread Starter

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    OK got it, here you go:
    Beigeleisen 4.50MB
    Deleted 24.6MB
    Drafts 138KB
    Folders 73.4KB
    Inbox 44.5MB
    Meisner 20.6MB
    NMLS 522KB
    Offline 9.42KB
    Old Inbox 12.4MB
    Outbox 13.8MB
    Pop3UIDL 73.1KB
    Saved 72.3MB
    SDBL 27.7MB
    Sent Items 469MB
    South Shore Mtg 16.6MB
    Yom Hashoah 138KB

    I am definitely opening to the new identity
     
  4. throoper

    throoper Trusted Advisor

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    OK. First problem I see is your Sent Items is very large.
    Create some subfolders of it in OE and split up the contents of the Sent Items into the subfolders.
    To do that, in OE right click the Sent Items in the left folder pane>New Folder. Do that at least 3 times, naming each Sent 1, Sent 2, Sent 3.
    Select about a third of the messages in the Sent Items and move them to Sent 1. Repeat for the other folders until Sent Items is empty.
    Quick selection method is to click a message, scroll down and while holding the Shift key on your keyboard down, click another message. Everything in between will highlight.
    Once empty, select Sent Items and click File>Folder>Compact.

    Open the Message Store folder and close OE. You should see the 3 subfolder DBX files you created, Sent 1.dbx, Sent 2.dbx, Sent 3.dbx. Seeing them guarantees you're in the right place.
    Check the size of the Sent Items.dbx. It should now be down to between 55-70KB (give or take a few KB).
    Each of the new subfolder DBX's should be over 100+ MB due to the messages you moved into them in OE.

    While in the Message Store, Delete the Outbox.dbx.
    You're saying the Outbox is empty in OE, but the DBX says its loaded with over 13 MB of data. It should be between 55-70 KB.
    Open OE and see what size the Outbox.dbx is that gets regenerated (you may need to refresh the Message Store folder to see it).
    Send yourself a test message and then recheck the sizes of the Sent Items.dbx and Outbox.dbx.

    Please post the results of this.
     
  5. mtg360

    mtg360 Thread Starter

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    Outbox is now 138KB
    Sent Items is 186KB
     
  6. throoper

    throoper Trusted Advisor

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    I'll guess that the Outbox size is after you sent yourself a test message.
    In OE select the Outbox and File>Folder>Compact.
    Now check the size of the Outbox.dbx and see if it's smaller than the 138KB.

    Have the errors stopped since regenerating the Outbox?
     
  7. mtg360

    mtg360 Thread Starter

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    The Outbox is now 186KB. I haven't used it much since but will today.
     
  8. mtg360

    mtg360 Thread Starter

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    I was just unable to do a send/receive and got the original message about s store file being corrupted.
     
  9. throoper

    throoper Trusted Advisor

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    So it's been OK for about 3 days?
    Open the Message Store and check the sizes of the DBX files (in particular the Inbox and Outbox) and post what they are.
     
  10. mtg360

    mtg360 Thread Starter

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    Inbox 44.6 mb
    outbox 1.24mb
    sent 2.18 mb
    etc.
     
  11. throoper

    throoper Trusted Advisor

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    Did running the Compact on the Outbox reduce it's size?
    Also, was OE working until the Outbox.dbx started growing in size?
     
  12. mtg360

    mtg360 Thread Starter

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    I don't know the answer to those questions because I am just following your instructions and reporting the stats.
     
  13. throoper

    throoper Trusted Advisor

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    Let me try that a little differently.
    In Post #66 I asked you to compact the Outbox and check it's size. Please do that now.

    The question of the errors should be simple. Did they go away for a few days and just return when you posted yesterday?
     
  14. mtg360

    mtg360 Thread Starter

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    58.7 KB
    Yes
     
  15. mtg360

    mtg360 Thread Starter

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    Restarting my computer again because when I click on send/receive nothing happens.
     
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