Solved: No access to user profiles, hardware profiles, search.. something is really wrong!

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Fury1995

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Joined
Oct 8, 2005
Messages
105
I have no idea what is up! I have no access to user profiles, search doe not work. Cannot access hardware settings. I have no viruses or infections. I don't know where to start! I get crackling from my speakers. What is going on? My desktop is possessed!

Dell Dimension Desktop 4700
Windows XP Media


Please someone rescue me.
 

Fury1995

Thread Starter
Joined
Oct 8, 2005
Messages
105
Now I'm getting very upset. I cannot seem to get anything to work. Mcafee is completely toast. I cannot access device manager. I cannot access user accounts (and I am the admin). I can't even get windows to update for patches. I can't even install anything via disc (tried to reinstall Mcafee and browse my Operating System disc) I can still play a cd (music) with the exception of the crackling noise coming out of the speakers. None of this was an issue until after I downloaded and installed ComboFix, SuperAntiSpyware, and HijackThis on my desktop computer. Everything seems to be functioning fine on my laptop however. Can someone please respond?
 
Joined
Apr 28, 2007
Messages
4,629
Download HJTInstall.exe to your Desktop.
  • Doubleclick HJTInstall.exe to install it.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Copy/Paste the log to your next reply please.
Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
 

Fury1995

Thread Starter
Joined
Oct 8, 2005
Messages
105
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:37:28 PM, on 9/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\McAfee\MBK\MBackMonitor.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\ehome\RMSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe
C:\Program Files\Dell Photo AIO Printer 942\memcard.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmon.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\McAfee\MSK\MskAgent.exe
C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
c:\WINDOWS\eHome\RMSysTry.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Dell Photo AIO Printer 942] "C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe"
O4 - HKLM\..\Run: [DellMCM] "C:\Program Files\Dell Photo AIO Printer 942\memcard.exe"
O4 - HKLM\..\Run: [DLBUCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBUtime.dll,[email protected]
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [MskAgentexe] C:\Program Files\McAfee\MSK\MskAgent.exe
O4 - HKLM\..\Run: [McAfee Backup] C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
O4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AAWTray] C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
O4 - Global Startup: Extender Resource Monitor.lnk = C:\WINDOWS\ehome\RMSysTry.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Lottso by pogo - http://game1.pogo.com/applet-8.0.1.32/lottso/lottso-en_US.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://147.31.128.101/activex/AxisCamControl.ocx
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: dlbu_device - Dell - C:\WINDOWS\system32\dlbucoms.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: spkrmon - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe (file missing)

--
End of file - 8126 bytes
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
Have you tried to uninstall and reinstall McAfee? Is the subscription current?
 

Fury1995

Thread Starter
Joined
Oct 8, 2005
Messages
105
cybertech said:
Have you tried to uninstall and reinstall McAfee? Is the subscription current?
Cannot access Mcafee at all through start>program files>Mcafee. Desktop icon does nothing nor does tray icon although system shows it running????

In add/remove when I try to remove it just blinks for a second and nothing.
 

Fury1995

Thread Starter
Joined
Oct 8, 2005
Messages
105
cybertech said:

This didn't work. Error message saying file is in use with a ".dll" message.

Edited to clearify:

I'll try to be clearer with the symptoms.

A couple of issues have recently developed with my desktop pc. Crackling and popping has recently started coming from my pc speakers (I'm not sure if it's related with the other issues). Also, I am running Internet Explorer 7.0 and recently I keep getting the "runonce" page when starting IE7 (this is every time I open a new page, tab, or browser). My default page is MSN.com but that is not what opens. I searched the net for fixes for this and tried to execute the repair but could not get them to work (see below for reason)

I beleive my desktop recently had the "winantivirus" spyware recently. I installed and used ComboFix, Superantispware, HijackThis and posted all of the results in a previous thread. After the resuts were anylized, they were given a clean bill of pc health. I thought everything was okay until I started getting error messages from Mcafee in the lower right corner of my desktop that stated Mcafee could not scan, update etc... Tried to access Mcafee with the tray icon. It would not open. I then tried to access Mcafee through the start menu. It started to open, then just a blank screen wih the title bar appeared and nothing else. I tried to access Mcafee through the start menu and the same result. I tried to uninstall Mcafee using ADD/REMOVE in the control panel (where it appeared) after clicking once to highlight, then remove, it flashed once and then nothing (it still appears in ADD/REMOVE PROGRAMS).

Then I realised while trying a couple of fixes that I no longer had access to my systems user profiles, hardware profiles or any of the other administrative settings (which I discovered trying to fix the "runonce" problem with IE7). Control Usergroups2 and other attemps to gain access to user profiles results with "Script errors" which I could not fix using Windows patches or fixes directly from the Microsoft websilte. In fact I could not download anything from the Microsoft website at all (not even Windows updates!!!). Also, I cannot acces System Restore at all and Windows Search says there is a companion file missing (and I cannot download that either). It seems like I have been cutoff from the rest of the technology world as far as repairing my desktop computer.

I am very good at following directions. I have been able to repair my laptop (which I'm using right now) without incident thanks to the help I've found here. And having seperate access to this forum and instructions from the experts, I am able to read along on my laptop while performing the instructions on my desktop so not to make a mistake.

At this point, I almost feel like getting rid of this very expensive (less than 2 year old computer) and just starting over but unfortunately I'm not the type to give up that easy. I just want to fix it, if not for anything else but the satisfaction of beating whatever problem my desktop has (with the help of this forum). So please, instruct away, I am listening..........
 

Fury1995

Thread Starter
Joined
Oct 8, 2005
Messages
105
Oh I just found I have another *new* issue????? Booting up my desktop, I attempted to go into safe mode. The screen states "Microsoft Windows 98" Please select an option:

Boot from Hard Drive.
Boot from Disc.

Hello???? I have Windows XP Media Center Edition Service Pack 2!

Is this normal??
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
Looking at your previous thread with MFD, did you ever run this fix? http://support.microsoft.com/kb/319949

Try removing Ad-Aware 2007.


Click Start - Run - and type in:

services.msc

Click OK.

In the services window find each McAfee related service one at a time.
Right click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK.
Exit the Services utility.

Try the manual uninstall again after you have restarted the machine.
 

Fury1995

Thread Starter
Joined
Oct 8, 2005
Messages
105
cybertech said:
Looking at your previous thread with MFD, did you ever run this fix? http://support.microsoft.com/kb/319949

Try removing Ad-Aware 2007.


Click Start - Run - and type in:

services.msc

Click OK.

In the services window find each McAfee related service one at a time.
Right click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK.
Exit the Services utility.

Try the manual uninstall again after you have restarted the machine.

Actually that didn't work. After trying several searches I think I've got it figured out.

Today I found a very good Mcafee removal tool that did the trick. The problem was a file "MCDOSAX.dll" was acting very malicious. I finally got rid of all remanents of the corrupt Mcafee program (which I beleive was infected with WinAntiVirus). After that, I uninstalled Internet Explorer 7.0. I regained access to User Accounts, and Hardware Profiles. Then I used a program to re-key my Windows product key since Dell does not mail you an actual disk with their systems (yes it's a legal copy... it's on the label on the side of my tower). After re-keying, I then forced the registration code and the I was able get Microsoft to recognize my Operating System as XP Media Center Edition and then get past Microsoft's WGA and gain access to Windows updates and patches. Hopefully I can figure out the rest, unless you see something I may have missed??

The only problem I haven't been able to tackle yet is the sound issues... Any thoughts??
 

Fury1995

Thread Starter
Joined
Oct 8, 2005
Messages
105
cybertech said:
Check the connections and reinstall the sound driver.

I checked the connections. Opened the tower, blew the dust out. Removed the sound card, checked those connection, re-installed the sound card. Updated the drivers and things sounded ok. Out of the blue, after logging off and back on, the crackling reemerged. I'm kinda at a loss. Its a soundblaster audigy v2. Anything else I may have missed?
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
The next thing I would suspect is one of the speakers has a problem. Do you have some you can swap out?
 
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