I have a Gateway GT5628 Core 2 Quad desktop. Vista Home Premium. It has on-board sound (which is enabled in the BIOS), and worked fine for the month I've had the machine until a couple of days ago. We had a power outage, and when the system came back up, I had a speaker icon in the system tray with a red X saying "No Audio output device is installed".
The system does not seem to realize that a sound card exists. It no longer shows up in device manager. Also, "Sound, video, and game controllers" is not showing as a category in device manager...was this removed in Vista, or is this part of my problem?
I talked to support at Gateway, and they told me to reinstall the drivers. As I expected, the drivers won't install because "Audio device not found". They then told me to do a Factory Recovery.....no thanks. I've spent too many hours tweaking this thing! Do you folks think a Factory recovery would do anything? To me this seems like a hardware problem. If the machine can't see the sound card now, it's not going to see it with a recovery either, right?
Plus, I already ran System Recovery once! The system blue-screened like crazy when I first got it. After installing all my software, I realized that SP1 was not installed. It would not install no matter what. I had to do a factory recovery, then install SP1, then re-install all my software!
FYI - I have the newest system BIOS installed.
Thank you for any tips!
The system does not seem to realize that a sound card exists. It no longer shows up in device manager. Also, "Sound, video, and game controllers" is not showing as a category in device manager...was this removed in Vista, or is this part of my problem?
I talked to support at Gateway, and they told me to reinstall the drivers. As I expected, the drivers won't install because "Audio device not found". They then told me to do a Factory Recovery.....no thanks. I've spent too many hours tweaking this thing! Do you folks think a Factory recovery would do anything? To me this seems like a hardware problem. If the machine can't see the sound card now, it's not going to see it with a recovery either, right?
Plus, I already ran System Recovery once! The system blue-screened like crazy when I first got it. After installing all my software, I realized that SP1 was not installed. It would not install no matter what. I had to do a factory recovery, then install SP1, then re-install all my software!
FYI - I have the newest system BIOS installed.
Thank you for any tips!