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Solved: No Contacts folder in Personal Folder Microsoft Outlook

Discussion in 'Web & Email' started by wondering willy, Mar 16, 2009.

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  1. wondering willy

    wondering willy Thread Starter

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    I had a crash and the operating system had to be restored non-destructively. The backup operation saved the Microsoft Outlook .pst file. I have now recovered all the e-mails but the Contacts folder is "empty" when looking for an address. The Contacts folder (as well as the Calendar folder) also does not appear in the list of folders in the Navigation Pane. If I attempt to export a comma separated file (DOS) from the Personal Folders, the "Contacts" folder appears in the window when browsing for the folder to export. If I export that file, all the contacts are there complete with all the addresses when viewed as an Excel file. Any suggestions on how to integrate the contacts into the Personal folder without having to recreate a contact file manually from the Excel file? Cheers, Wondering Willy
     
  2. smith_

    smith_

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    All contact saved in Address book, which is the part of the windows operating system, Address book located in under user's profile. As you did not take backed up Address book, so you can not get your contact back. PST contains only outlook data not contact.
     
  3. wondering willy

    wondering willy Thread Starter

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    Thank you for your response. However, I believe the data is still there some place. In the Navigation Pane, neither Contacts nor Calendar appear. However, if I do an export, in the window that opens both the Contacts and Calendar folders appear in the Personal folder list. If Contacts is selected and the folder is exported to either a CSV or Excel file, all the old address data are there. The only difficulty is that it is in an Excel file and I don't know how to get it back into an address book format. Cheers, Bill.
     
  4. Ratboy

    Ratboy

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    Feb 12, 1999
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    wondering willy,

    Try this:

    In Outlook, go to Tools > E-mail Accounts > View or change existing directories or address books
    Click Next
    Highlight Outlook Address Book, then click Remove, OK, and Finish
    Close and restart Outlook

    In Outlook, go to Tools > E-mail Accounts > Add a new directory or address book > Additional Address Books > Outlook Address Book.
    Click Next, then OK.
    Close and restart Outlook

    In Outlook's Folder List (You can see the Folder List by clicking on Go and selecting Folder List), right click on the Contacts folder and select Properties.
    Go to the Outlook Address Book tab and check the Show this folder as an e-mail Address Book box
    Click Apply, then OK.
     
  5. wondering willy

    wondering willy Thread Starter

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    Mar 16, 2009
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    Ratboy, Wow! I'm impressed! The first approach (remove existing contacts, restart, add contacts, restart) did not work. The contacts folder was still empty. However, the second approach (show folder list, properties, etc.) was the key. I did not have to show properties. Merely going to "Go"-folder list showed the folders in the Navigation pane and the Contacts folder was there with all the addresses. Thanks so much. I just did not want to reload the address book manually from an Excel file. I owe you one. Cheers, Bill. :)
     
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