This is a really stupid question ... but if a laptop says there's no modem installed, and I can't find anything in the device manager about a modem, does that mean that there's no modem or just that there's no driver for it? There's a phone jack, I need to set up dial-up internet for a pal, but I'm stumped. Any help gratefully received. It's a Packard-Bell EasyNote MH36 running Vista. On the PB website there's a driver for the modem in this particular laptop - does that mean the modem is there but just needs the driver? I've downloaded this driver, ready to take to this friend with the problem, but now it keeps asking me for a disk.