Solved: No dial-up modem - or is there?

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sanjosespain

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This is a really stupid question ... but if a laptop says there's no modem installed, and I can't find anything in the device manager about a modem, does that mean that there's no modem or just that there's no driver for it? There's a phone jack, I need to set up dial-up internet for a pal, but I'm stumped. Any help gratefully received. It's a Packard-Bell EasyNote MH36 running Vista. On the PB website there's a driver for the modem in this particular laptop - does that mean the modem is there but just needs the driver? I've downloaded this driver, ready to take to this friend with the problem, but now it keeps asking me for a disk.
 

flavallee

Frank
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Is there a Modems heading in the Device Manager?

Are there any entries in the Device Manager with a yellow ? or ! next to them?

Does the laptop have both a modem port and an ethernet port?
(They look almost identical. The ethernet port has a larger opening.)

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sanjosespain

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No - no modem heading. Three entries under Network Adaptors, one with an exclamation mark. It has a modem port, or what I would have called a "telephone connector" in the old days. She says she uses this to connect at the local internet cafe. All seems very odd to me.
 

flavallee

Frank
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There's no Modems heading, but there's a RJ-11 modem port?

Is there an Other Devices or Unknown Devices heading in the Device Manager?

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What's the exact names of the 3 entries in the Network Adapters heading?

(I'm guessing they're for the 1394, wireless, and ethernet devices.)

Which of those 3 entries has a yellow ! next to it?

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If the support site for that particular Packard Bell model does list a modem driver for that Windows version, it's not going to hurt anything to try and install it.

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sanjosespain

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OK - I've got to head over to her house now to find out these answers, and I'll try to install it anyway. I'll report back. Many thanks so far!
 

flavallee

Frank
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We're in no hurry here, so take your time.

And you're welcome. :)

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sanjosespain

Thread Starter
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Dec 6, 2012
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Looks like a "friend" of hers has uninstalled the modem, and she's thrown away all the disks. No worries, I'm going to drag her kicking and screaming into the 21st century and show her how to use wifi! THanks for your help. N
 

flavallee

Frank
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I can't imagine ever using 56K dial-up again. :eek:

And keeping a laptop tethered to a CAT5 cable prevents being mobile with it. (n)

Wireless is definitely the way to go with a laptop. (y)

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