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Solved: No Internet Access, IPv4 & IPv6 Issues, Only works in Safemode

Discussion in 'Networking' started by mtcolumbo, Aug 24, 2011.

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  1. mtcolumbo

    mtcolumbo Thread Starter

    Joined:
    Aug 24, 2011
    Messages:
    5
    I have a Toshiba Satellite A664 that has been operating for about a year without issues; It was purchased last year.

    A few days ago around 11:30pm I was online filling out employment applications, and boom, everything halted and I was disconnected from the internet. In my apartment I have two other computers that work fine and are connected without any problems. I went throught the whole shutdown, restart and reset of the cable modem and router. I've ran my norton virus scan and spybot which only found cookies.

    When I boot in normal mode I have conectivity but no internet access; when I boot in safemode I do not have any issues (I'm posting this in safemode) so can someone help?


    IPconfig/all:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\windows\system32>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : MTC-Laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : nyc.rr.com
    Wireless LAN adapter Wireless Network Connection 3:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 00-23-14-CD-4C-91
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : nyc.rr.com
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200 AGN
    Physical Address. . . . . . . . . : 00-23-14-CD-4C-90
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::ac4f:eb85:fce6:7876%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, August 24, 2011 11:14:55 AM
    Lease Expires . . . . . . . . . . : Thursday, August 25, 2011 11:15:00 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234890004
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-A5-C1-E1-88-AE-1D-48-06-FC
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : nyc.rr.com
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 88-AE-1D-48-06-FC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d85d:fed:ccbf:7ab3%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, August 24, 2011 11:14:28 AM
    Lease Expires . . . . . . . . . . : Thursday, August 25, 2011 11:14:29 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 243838493
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-A5-C1-E1-88-AE-1D-48-06-FC
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.{3816554B-A757-4FD2-850D-20840DB3DFB2}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{BB3D5BEF-281D-492F-BC4D-318888F7BAD5}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\windows\system32>
     
  2. mtcolumbo

    mtcolumbo Thread Starter

    Joined:
    Aug 24, 2011
    Messages:
    5
    the ipconfig/all is from the safemode boot
     
  3. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    In normal mode,may we see:


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 8.8.8.8

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.



    Have you tried a system restore prior to the failure ?
     
  4. mtcolumbo

    mtcolumbo Thread Starter

    Joined:
    Aug 24, 2011
    Messages:
    5
    Thanks for getting back to me... I've tried system restore a few times; it work the first time but still no internet access, then when I tried 2 other times the computer crashed (Blue Screen) so I stopped preforming that function.

    Here are the results of "Normal Mode" ipconfig/all

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\windows\system32>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : MTC-Laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : nyc.rr.com
    Wireless LAN adapter Wireless Network Connection 3:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 00-23-14-CD-4C-91
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 00-23-14-CD-4C-91
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : nyc.rr.com
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200 AGN
    Physical Address. . . . . . . . . : 00-23-14-CD-4C-90
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::ac4f:eb85:fce6:7876%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, August 24, 2011 12:33:49 PM
    Lease Expires . . . . . . . . . . : Thursday, August 25, 2011 11:15:00 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234890004
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-A5-C1-E1-88-AE-1D-48-06-FC
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : nyc.rr.com
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 88-AE-1D-48-06-FC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d85d:fed:ccbf:7ab3%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, August 24, 2011 12:34:26 PM
    Lease Expires . . . . . . . . . . : Thursday, August 25, 2011 11:14:28 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 243838493
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-A5-C1-E1-88-AE-1D-48-06-FC
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.{948B779D-03CB-4404-8B82-F42D8EB9619F}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{BB3D5BEF-281D-492F-BC4D-318888F7BAD5}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\windows\system32>ping 192.168.1.101
    Pinging 192.168.1.101 with 32 bytes of data:
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Ping statistics for 192.168.1.101:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    C:\windows\system32>ping 192.168.1.1
    Pinging 192.168.1.1 with 32 bytes of data:
    General failure.
    General failure.
    General failure.
    General failure.
    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\windows\system32>ping 209.18.47.61
    Pinging 209.18.47.61 with 32 bytes of data:
    General failure.
    General failure.
    General failure.
    General failure.
    Ping statistics for 209.18.47.61:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\windows\system32>ping 209.18.47.62
    Pinging 209.18.47.62 with 32 bytes of data:
    General failure.
    General failure.
    General failure.
    General failure.
    Ping statistics for 209.18.47.62:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\windows\system32>ping 8.8.8.8
    Pinging 8.8.8.8 with 32 bytes of data:
    General failure.
    General failure.
    General failure.
    General failure.
    Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\windows\system32>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.

    C:\windows\system32>
     
  5. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Puzzling.
    Try this.Generally,but not always,a failure to ping is a firewall issue
    Disable all firewalls,including your antivirus suite.
    See if that helps on the pings.
     
  6. mtcolumbo

    mtcolumbo Thread Starter

    Joined:
    Aug 24, 2011
    Messages:
    5
    Ok I turned off my Norton Security Suite Firewall... and I connected right away. But this doesn't make sence, I've operated this machine with the Norton Firewall for a year without any problems... Here are the pings...

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\MTColumbo>ping 192.168.1.101
    Pinging 192.168.1.101 with 32 bytes of data:
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Ping statistics for 192.168.1.101:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    C:\Users\MTColumbo>ping 192.168.1.1
    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=255
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=111
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=111
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=111
    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms
    C:\Users\MTColumbo>ping 209.18.47.61
    Pinging 209.18.47.61 with 32 bytes of data:
    Reply from 209.18.47.61: bytes=32 time=40ms TTL=106
    Reply from 209.18.47.61: bytes=32 time=40ms TTL=106
    Reply from 209.18.47.61: bytes=32 time=44ms TTL=106
    Reply from 209.18.47.61: bytes=32 time=41ms TTL=106
    Ping statistics for 209.18.47.61:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 40ms, Maximum = 44ms, Average = 41ms
    C:\Users\MTColumbo>ping 8.8.8.8
    Pinging 8.8.8.8 with 32 bytes of data:
    Reply from 8.8.8.8: bytes=32 time=20ms TTL=52
    Reply from 8.8.8.8: bytes=32 time=21ms TTL=52
    Reply from 8.8.8.8: bytes=32 time=18ms TTL=52
    Reply from 8.8.8.8: bytes=32 time=19ms TTL=52
    Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 21ms, Average = 19ms
    C:\Users\MTColumbo>ping yahoo.com
    Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
    Reply from 72.30.2.43: bytes=32 time=87ms TTL=52
    Reply from 72.30.2.43: bytes=32 time=88ms TTL=52
    Reply from 72.30.2.43: bytes=32 time=88ms TTL=52
    Reply from 72.30.2.43: bytes=32 time=88ms TTL=52
    Ping statistics for 72.30.2.43:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 87ms, Maximum = 88ms, Average = 87ms
    C:\Users\MTColumbo>
     
  7. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Yep.A lot of things sometimes do not make sense with Norton.
    Since I do not have Norton,I can only suggest two things.
    If you have a user's guide,take a look at the firewall settings and perhaps reset to default.
    Or
    Hopefully you have an install disc or a downloaded install package.
    I would use the Norton removal tool from this link to uninstall it.
    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US

    Then if you want to re-install,go for it.
    And FYI,the reason it probably worked in safe mode,is that the Norton function was not enabled in safe mode.
     
  8. mtcolumbo

    mtcolumbo Thread Starter

    Joined:
    Aug 24, 2011
    Messages:
    5
    Ok - I went ahead and reset the firewall to the default option, and it's up and working great. Thank you so much for your help! Greatly appreciated!

    Michael
     
  9. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Glad I could help.Thanks for the feedback
     
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