1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: no internet access on laptop

Discussion in 'Web & Email' started by Mystyee, Apr 27, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. Mystyee

    Mystyee Thread Starter

    Joined:
    Apr 27, 2015
    Messages:
    2
    Everything else is working on the network. I downloaded a java update and received the crackle virus with it, which my antivirus didn't see. I downloaded malware bytes ran it and deleted everything it said to. Now only world of warcraft can go online. No web pages, emails etc. I am backing it up in case I have to do a system restore. I had avg on there but now only have Microsoft security essentials. Any help would be appreciated.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    you probably need to log a post in the virus forum to make sure its all removed

    but , lets try
    a tcp/ip reset
    and also removal tool for AVG - as that sounds like the issue

    AVG Removal Tools
    http://www.avg.com/gb-en/utilities
    http://www.avg.com/ww-en/utilities

    > removal tool, that can be used with AVG 2015 32 & 64 bit
    http://www.avg.com/gb-en/utilities

    > removal tool, that can be used with AVG 2013 and 2014 http://www.avg.com/tools#tba2 - > on Installation Tab > use the AvgRemover
    > removal tool, that can be used with AVG 2012 http://www.avg.com/tools2012.tpl-mcr1#tba2 -> on Installation Tab > use the AvgRemover
    > removal tool, that can be used with AVG 2011 http://www.avg.com/tools2011.tpl-mcr1#tba2 -> on Installation Tab > use the AvgRemover
    > removal tool, that can be used with AVG 9.0 http://www.avg.com/tools9.tpl-mcr1#tba2 -> on Installation Tab > use the AvgRemover
    > removal tool, that can be used with AVG 8.5 http://www.avg.com/tools8.tpl-mcr1#tba2 -> on Installation Tab > use the AvgRemover

    -----

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista - Windows 7 - Windows 8 and Windows 10

    For Windows Vista through to Windows 10
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box (A new dialogue box - black with white font, will appear on the screen ):​

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
    • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
    • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
    Please note and post back - if you receive the following message :-
    Access is Denied
    This often occurs with windows 8

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Details also here
    http://support.microsoft.com/kb/299357
    also the link has a Microsoft Fix it , which will do the above for you

    ------------------------------------------------------------------------
     
  3. Mystyee

    Mystyee Thread Starter

    Joined:
    Apr 27, 2015
    Messages:
    2
    Thank you so much, the reset worked. Is Microsoft essentials enough to protect my computer
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    You will find quite a debate on that
    My personal opinion is it used to be very good , but has gone down in rating and is now often used as a benchmark for other free / payfor virus protection
    For the last few months I have recommended Avira http://www.avira.com/en/avira-free-antivirus
    as it has been consistantly near the top in the comparison websites
    http://chart.av-comparatives.org/chart1.php

    however,have a look through the general security forum, lots of questions asked about "best" antivirus - for a more broad opinion
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1147344

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice