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Solved: No network connection

Discussion in 'Networking' started by monkey4kitten, Feb 22, 2013.

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  1. monkey4kitten

    monkey4kitten Thread Starter

    Joined:
    Feb 22, 2013
    Messages:
    27
    Hi, i have a Toshiba Equium and cannot connect to our wireless route. We also have a computer which connects with no problem at all. I can connect to a wireless point across the road.

    It shows up, connects but says it has limited connection. Need help!!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    can we see an xirrus and ipconfig /all when trying to connect to your router - see below

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

    Remove the wireless security
    Is your wireless security enabled?
    if so - log into the router and remove the wireless security - now see if it will connect.
    if it does - log back into the router and try with the wireless security enabled again

    ------------------------------------------------------------------------


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. monkey4kitten

    monkey4kitten Thread Starter

    Joined:
    Feb 22, 2013
    Messages:
    27
    hi, i don't know what you mean by log in to the route? also it was norton
     
  4. monkey4kitten

    monkey4kitten Thread Starter

    Joined:
    Feb 22, 2013
    Messages:
    27
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Sara
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : lan

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
    Physical Address. . . . . . . . . : 00-1B-9E-3B-9E-F3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8dfe:a2d0:4d60:76b9%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 22 February 2013 08:01:54
    Lease Expires . . . . . . . . . . : 23 February 2013 09:08:41
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234888094
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1B-38-3F-8C-23
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.64%16(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{3E8AE5BE-79B2-4457-AEBE-49BE850858A1}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{2C9C50B8-1AB9-4594-82E4-23E0D8B3155A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{3E8AE5BE-79B2-4457-AEBE-49BE850858A1}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    Norton, are you subscribed to that service - if not then we can cover removing that later

    this can be a problem adapter Atheros AR5007EG especially on vista

    are you running vista - if not what windows version

    also what's the make and model of the PC

    heres a lot of information on the ar5007 , which has worked over the last few years for this adapter

    - but post back answers to above and we can guide you through

    ------------------------------------------------------------------------
    Atheros Wireless Adapter - AR5007EG & AR5007

    Over the last couple of years we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
    We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

    Windows XP:- A driver update has resolved the issue
    Windows 7 :- No conclusive results for a fix

    The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    Please post back a reply here, and let us know if that works or does not work.
    If you post back the make and exact model of the router - we can advise how to disable the wireless security

    The majority of fixes are via installing a new driver from either the Manufacturers website and if that does not resolve the issue then from the atheros web site - see item (3)

    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver."

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

    If you post a reply here with the Make and EXACT model of your PC, along with the windows version you are running. we will see if we can find a link to the driver and will post a reply with the link here.

    --- 3) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
    - see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems

    --- 4) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue


    AR5007
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    AR5007EG
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    Drivers for the other windows operating system
    http://www.atheros.cz/atheros-wireless-drivers.php
    You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
    Now click on the blue tick mark in the column under your windows version.
    This will open another page for that particular adapter and that windows version.

    Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    Please post a reply here , and keep us informed of the situation and how you finally resolved the issue.

    To install the driver you will need to do the following

    Extract the downloaded zip file into a folder on the PC
    then

    > Start Globe
    > Control Panel
    > System and maintenance
    > Scroll down to Device manager
    > network adaptors, click on the + >
    > Right click on the AR5007(EG) Adapter
    > click on Update Driver Software...
    > click on Browse my computer for driver software
    > let me pick from a list of device drivers on my computer
    > Have Disk
    > click on the Button Browse...
    > Locate the folder you extracted the zip folder and highlight the .inf file
    you should see two files with .inf
    Vista 32Bit AR5007 netathv.inf
    Vista 64Bit AR5007 netathvx.inf
    Vista 32Bit AR5007EG netathr.inf
    Vista 64Bit AR5007EG netathrx.inf

    For XP;
    http://www.intel.com/support/graphics/sb/CS-030331.htm

    >Click Start
    >right-click My Computer
    >click Properties.
    The System Properties window opens.
    >Click the Hardware tab,
    >then click Device Manager button.
    The Device Manager window opens.
    >Double-click Display adapters.
    >Right-click on the AR5007(EG) Adapter
    >click Update Driver
    The Hardware Update Wizard opens and asks to connect to Windows Update:
    > select No, not this time. Click Next
    >Select the following option: Install from a list or specific location (Advanced), and then click Next.
    >Select the Don’t search, I will choose the driver to install option, and then Next
    >Click the Have Disk button, and then click the Browse button
    Browse to the directory where you unzipped the file you downloaded
    Locate and highlight the .inf file
    AR5007 and AR5007EG XP-32bit = netathwx.inf
    >Click the OK button.
    >Click the Finish button when done.


    ------------------------------------------------------------------------
     
  6. monkey4kitten

    monkey4kitten Thread Starter

    Joined:
    Feb 22, 2013
    Messages:
    27
    hi, its a vista and is a Toshiba Equium A200-15l
     
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    OK then - do this

    AR5007EG
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    To install the driver you will need to do the following

    Extract the downloaded zip file into a folder on the PC
    then

    > Start Globe
    > Control Panel
    > System and maintenance
    > Scroll down to Device manager
    > network adaptors, click on the + >
    > Right click on the AR5007(EG) Adapter
    > click on Update Driver Software...
    > click on Browse my computer for driver software
    > let me pick from a list of device drivers on my computer
    > Have Disk
    > click on the Button Browse...
    > Locate the folder you extracted the zip folder and highlight the .inf file
    you should see two files with .inf
    Vista 32Bit AR5007 netathv.inf
    Vista 32Bit AR5007EG netathr.inf

    use the Vista 32Bit AR5007EG netathr.inf
     
  8. monkey4kitten

    monkey4kitten Thread Starter

    Joined:
    Feb 22, 2013
    Messages:
    27
    WOW its working!!! Thank you so much!! Great advice.
     
  9. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    your welcome (y) thanks for letting us know
    You can mark your own threads solved using the [​IMG] button at the top of the page of the thread in the upper left corner. :)
     
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