I apologize for inundating you with information.
Firstly, I'd like you to answer the questions in #4 & #5 of this thread.
Then, please answer these questions.
When was the computer last updated?
Which power profile is currently in use?
Then, try clean boot troubleshooting, below.
Let us wait on checking the BIOS until we have checked other possibilities.
Before following any steps, create a system restore point. It won't backupp your data, but it will help you re-set your computer, if needed.
RIGHT click "computer"
left click "properies"
upper left, left click "system protection"
lower right, left click "create"
give the restore point a name that will make sense to you.
The computer doesn't care if you call it "animal chow".
Do you have a wireless mouse connected?
If so, with the computer turned off, remove the mouse transceiver [ fits into a USB port ]
Turn on the computer & test
Is "Quiet Office" installed on your computer? It is standard on some ASUS laptops. It [ or a similar ] might program might be installed.
Check "programs & features" for Quiet Office
Clean booting will help us sort it out.
When was your computer last updated?
Open Control panel
Upper right, left click the "view by" arrow.
Select "large icons"
Open Windows Update
Upper left, left click "view update history"
If there are any failures, please double left click that failed update. A properties screen will appear. Create & post a screen shot.
Is it set to automatically update, or something else?
try a clean boot
in the search area, type: msconfig.exe
In the results area, left click it
The system configuration utility will open
If the computer is set to selective startup,
left click the "services" tab.
Create a screen shot.
You might have to create > 1 screen shot because sometimes there are too many items to fit, requiring a user to scroll up / down.
Then, left click the "startup" tab
Create screen shots as necessary so that we can see all of the items.
When finished, left click "cancel"
Return here & upload the screen shots
If your computer is in normal startup,
left click "services" tab
left click"hide all Microsoft services"
THEN, left click "disable all"
Left click the "startup" tab
Left click "disable all"
Left click "ok"
Left click "yes" to rebooting your computer.
Upon reboot, you will be notifed that the computer is running in selective startup.
Left click "don't show this again" or simillar verbage
test your system.
Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.
If you're not already familiar with forums, watch our Welcome Guide to get started.
Join over 807,865 other people just like you!