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[SOLVED] No Sound after downloading windows update

Discussion in 'Hardware' started by alicatt, Jan 26, 2002.

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  1. alicatt

    alicatt Thread Starter

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    Jan 26, 2002
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    Hi:

    I need a little help. I just downloaded a windows device driver update. After rebooting I have no sound at all. I have tried to uninstall the update, reinstall the original driver, Tried to use system restore (I have Windows ME) no luck. Rebooted a few million times. I have no clue. You will have to bear with me I am a novice at this. I have the Advanced AC97 Audio for VIA(R) Audio Controller as the driver. Listed for this computer.

    Any Ideas? I really apprieciate any help you can give me.

    Thanks

    :p
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Hi alicatt, welcome to TSG.

    Have you checked the normal stuff, sound card still showing up in device manager, volume controls, etc.?
     
  3. alicatt

    alicatt Thread Starter

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    Thanks for getting back to me. Yeah, I checked all the normal stuff. The driver is operating properly and there are no conflicts. I can even Play the Media player every things works you just don't hear anything.

    Let me know if anything comes to mind.

    Thanks :D
     
  4. ~Candy~

    ~Candy~ Retired Administrator

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    Let's take a look here anyway, open the volume control icon, go to options, properties, place a check mark in everything under playback....now go back and be sure that nothing is muted and the volume levels are up.....also, the speakers are turned on if they are powered? And just for fun, be sure that you have them plugged into the right jack and it's secure......cats have a habit of disconnecting things :D
     
  5. alicatt

    alicatt Thread Starter

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    I tried everything you suggested. I even pulled the CPU out of my desk and checked the speaker plugs. I can hear a little static through the speakers when I jiggle them a little but nothing else. Still no sound.
     
  6. Matrikx_

    Matrikx_

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    At the risk of sounding redundant. I give the answer in most of my posts.... but try going into device manager.....removing the old device and any duplicate of the device if there is one and reboot. When your Pc comes back on it should find the device and load the device driver itself. Most of the time if you have a good device driver but it somehow install poorly this will fix it. I think you have a good driver b/c of the "static sound" . Good Luck and Get back with us so we know how it all goes.
     
  7. alicatt

    alicatt Thread Starter

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    Thanks Matrix for the tip. I did try it but no go. I did notice after I rebooted my PC that the volume icon on the task bar was muted. I removed the mute but that did not do anything either.

    I noticed after I downloaded the update from windows that I have a new icon in the task bar called Sound effects. I have tried to remove it but for some reason, it can't be uninstalled. I have no idea where this came from.

    Let me now if you get any ideas.

    Thanks
     
  8. brianF

    brianF

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  9. ~Candy~

    ~Candy~ Retired Administrator

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    You might open that new program that was installed....it may now have its own sound volume and other settings.
     
  10. chiqantony

    chiqantony

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    Aug 24, 2000
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    as long u said that after upgrading your operating system this problem happened so my dear dont waste your time
    just format and get back to your old operating system and your old configuration take it 100 % from me bcz i faced this b4
    i was upgrading from 95 to 98 and like your problem happened
    only by getting back to 95 it worked
     
  11. supertech

    supertech

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    Jan 14, 2002
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    try reinstaling your multimedia devices via add remove programs also be sure you dont need to have amplified speakers and if you do make sure the amp is warm and plugged in......and just a thought i have never seen device driver updates in windows updates ussally only patches and upgrades so were did you get this driver?
     
  12. alicatt

    alicatt Thread Starter

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    I finally went back to Windows Update and clicked on Support information on how to uninstall update. What I had to do was reinstall the original driver. I followed the instructions and now its working again. (knock on wood)

    Thanks for the help Guys.
     
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