Solved: No sound on Dell XPS

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bigox

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Joined
Jan 27, 2013
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10
Hi. I today, when I went on my computer, there was no sound all of the sudden. I have had sound before. It is not my speakers that are the problem, because my headphones and earphones don't work either. I made sure that the volume is max on volume mixer. I am really confused. Restarting never worked. My dxdiag is attached. I have windows 7 btw.
 

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Joined
Jan 14, 2013
Messages
137
Hi,
Welcome to TSG.
Before anything else, let's check the following basics first.
- speaker is powered on and the volume on speaker itself (hardware) is fine
- speaker is properly plugged in
- make sure that the volume is not in mute (software). though volume is already set to max, sometimes the red circle at the speaker icon (mute indicator) is not being noticed.

Then you can try these steps.
- check device manager and make sure the sound driver is properly installed. Better to uninstall and re-install it or update it even if it shows no error
- open sound properties, under playback option, make sure to select the correct default speaker
 

bigox

Thread Starter
Joined
Jan 27, 2013
Messages
10
Hi,
Welcome to TSG.
Before anything else, let's check the following basics first.
- speaker is powered on and the volume on speaker itself (hardware) is fine
- speaker is properly plugged in
- make sure that the volume is not in mute (software). though volume is already set to max, sometimes the red circle at the speaker icon (mute indicator) is not being noticed.

Then you can try these steps.
- check device manager and make sure the sound driver is properly installed. Better to uninstall and re-install it or update it even if it shows no error
- open sound properties, under playback option, make sure to select the correct default speaker
I made sure that the speakers were powered and plugged in, and the volume is not muted and set at max for both my speakers and headphones. I checked my device mangers, and found 3 sound devices: AMD High Definition Audia Device, Intel(R) Display Audio, and Realtek High Definition Audio. Not sure which one I should be reinstalling. Also, when I put in my USB headset, I can hear. I can not hear with my headphones and speakers that are plugged in through the earphone jack. I have two on my computer, so I tried the other jack and it still never worked, so the jack is probably not the problem. When I plug in my headset and go to device manager, my headset is show (called speakers), but when I do this for my headphones and speakers, they are not shown in device manager.

Thanks for your help.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,260
You appear to have a Dell XPS 8300 desktop.

Here is the Windows 7 32-bit/64-bit audio driver(6.0.1.6141) that's listed for it.

This is actually the most current version(6.0.1.6662) for it.

---------------------------------------------------------
 

bigox

Thread Starter
Joined
Jan 27, 2013
Messages
10
You appear to have a Dell XPS 8300 desktop.

Here is the Windows 7 32-bit/64-bit audio driver(6.0.1.6141) that's listed for it.

This is actually the most current version(6.0.1.6662) for it.

---------------------------------------------------------
TYVM. It worked
 
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