Solved: No Video After Software Install Boo Hoo

[valrose]

My son was installing a software program on his emachine C2684 that stated it ran better in 800 x 640 mode and he told it to run in that mode. The video then went blank. On reboot, we could see the splash screen, but nothing after that. After booting to safe mode and trying all the various options including go back to the last good configuration, still no video. We never could make it to the desktop with any of the options. After spending 50 minutes with gateway chat support, and plugging and unplugging peripherals, there is now no video at all, althought the system boots fine. The monitor light stays amber the whole time. I tried plugging my monitor into his system with the same results.

Any suggestions? The computer has a floppy so I could create boot discs from MS website it that would help.

The monitor is a Neovo LCD and the video card is a Radeon ATI Catalyst

 

[kimsland]

You may have two vga ports on the back of the computer, and the other (!) one is the one that is working.

Also you should disperse all voltage (this is probably the problem)
Pull out the power cord (of the computer)
Hold in the power up button on your computer for 20 Seconds
Let go of the button
Put the power cord back in securely

Also make sure the Monitor/Display cables are secure

Turn on the computer

WaLa (sorry I'm thinking ahead. ! )

 

[valrose]

Kimland, using your help we were able to get some video restored. It now has a video display until after the Windows splashscreen at which time it goes blank.

mini WaLa

 

[kimsland]

Definately a Driver problem

First get the Video (on Startup ) back again ( if it's gone again )

Second start in safe mode (where the video drivers do not load (except Windows ones)

 

[valrose]

Ok, got to the desktop in safe mode. When I check the device manager everything looks ok, so how do I know what driver is the problem?

 

[valrose]

Should I just do a system restore from the help menu?

 

[kimsland]

your responses are quick and I'm going in half an hour !!

Anyway, click on the display adaptor + sign (just quickly go through them)

And then right click on the display sub name and remove (or delete) Yes OK Apply

Restart

 

[kimsland]

If that doesn't fix it.

Yes a system restore from Safe mode is a good idea (should have added that before)

 

[valrose]

Thanks so much. I'll try that then I'm going to bed and will try again tomorrow or let you know of our (hopeful) success!

 

[kimsland]

Catch up Monday !!

 

[valrose]

Well, the fix was so speedy, I wanted to let you know. Thanks again for your help (disabling the display drivers worked by the way). You are the BEST! Have a great weekend

 

[kimsland]

Cool
I have to get 1 in every hundred !
Nah, I can't lie, I eventually work them all out !

Pls mark solved (you may have already done this ( I can't see cause I'm writing this )