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Solved: no webcam after windows reinstall

Discussion in 'Windows 7' started by jillianb, Dec 26, 2012.

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  1. jillianb

    jillianb Thread Starter

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    I have a Dell inspiron 4010 laptop with Windows 7. After reinstalling windows, I have not been able to access my webcam (it is built in the laptop). It is not listed in my programs. Is there some driver I need to install? I have the drivers and utilities CD, but I am not sure which one contains my webcam.

    Thanks.
     
  2. flavallee

    flavallee Trusted Advisor

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    I think you made a typo with the model number of your Dell Inspiron laptop.

    Advise what the 7-character "service tag" number on the sticker is so we can find and access the support site that's specific to your laptop.

    ------------------------------------------------------------
     
  3. jillianb

    jillianb Thread Starter

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    It is an Inspiron 14R, Genuine Windows® 7 Home Premium, 64bit. The service tag is C9CRYP1
     
  4. flavallee

    flavallee Trusted Advisor

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    According to service tag number C9CRYP1, here is the support and software site that's specific only to your Dell Inspiron 14R laptop.

    I'm guessing you have the N4010 model.

    You should add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    --------------------------------------------------------------

    I accessed the drivers and downloads section for Windows 7 and didn't see any webcam description or a driver for it.

    When you load the drivers and utilities disc, does any of the file names give you some indication as to which one may be for the webcam?

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  5. flavallee

    flavallee Trusted Advisor

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    Go to Control Panel - Device Manager.

    Are there any entries in the list that have a yellow ? or yellow ! or red X next to them?

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  6. jillianb

    jillianb Thread Starter

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    Thanks, I will check out the site.

    No, I don't see any that specifically indicate are for the webcam.
     
  7. jillianb

    jillianb Thread Starter

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    No, there aren't.
     
  8. jillianb

    jillianb Thread Starter

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    thank you very much. i will try that.
     
  9. flavallee

    flavallee Trusted Advisor

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    This is from the "Me And My Dell" on-line manual:

    Enabling a Webcam

    1. Click Start → Control Panel → Device Manager

    2. Click Imaging Devices and then double-click Camera

    3. Click Enable

    The webcam is now enabled.

    Open the webcam software to use all features of the webcam.

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  10. Lance1

    Lance1

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