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Solved: No XPF-format or incompatible version number

Discussion in 'Windows 7' started by ozegirl, Mar 16, 2015.

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  1. ozegirl

    ozegirl Thread Starter

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    System is an Asus EEE PC netbook with Windows 7 STARTER.

    I have a 3rd party proprietary program which up until a week ago worked fine. The netbook was accidentally left on and the battery ran down so it shutdown irregularly.

    This morning turned it on, plugged in and charged up, and the program did not start up normally but gave the error message and error log attached. Windows was updating also (20 updates), after which several restarts were done and the error still persists. Each time the error generates a new error log - the file number on the error changes slightly each time.

    I suspect that it is a file or registry entry which has become corrupt due to the sudden shutdown. The question is: which one? I don't know enough to know what file might need replacing. I haven't tried re-installling the program as it seems to me to be a file related to the windows system itself, and re-installing the program is not straightforward as it is very customised and requires contacting the author of the program for re-registration of the licence - it's not just a matter of running an installation disc.

    I am happy to put up any other error logs etc from the administration logs if required. This program is required for an integral part of our business so any help would be greatly appreciated.

    Thanks
     

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  2. plodr

    plodr

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  3. ozegirl

    ozegirl Thread Starter

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    No, I saw that too on an internet search, but not running that program. Thanks anyway :)
     
  4. ozegirl

    ozegirl Thread Starter

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    I have finally solved this myself.

    It appears that there was corruption in the registry as a result of the power shutdown.

    I ran Chkdsk, fixed errors and re-installed the program into a new directory and it worked.
     
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