Solved: Non-Responsive Keyboard

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stormbull

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Jan 7, 2006
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16
I have an HP Pavilion 8565C with Windows 98SE system. Suddenly, my keyboard is completely non-responsive. It is absolutely dead! My mouse (wireless) works correctly so I can use it to click on the start Icon on my desktop...which enables me to reach my various applications, etc. However, I cannot type a letter (Microsoft Office- Word), work on spreadsheets (Excel), etc.

I have tried Control Panel, Keyboard but found no clues. It did offer a tab for keyboard manager but, when I clicked on it, it said it couldn't find Keyboard Manager.

The Keyboard is an HP, Model No. SK-2506, designed to work on Windows 98. I purchased the computer, monitor and keyboard new from HP about 4 years ago. I use it now as a backup computer.

I also have a HP A850y computer, purchased this year. I have tried to use its keyboard on the HP 8565C but it also was completely dead.

Any guidance or suggestions would be appreciated!
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,543
It sounds like the PS/2 port for the keyboard may have died. I'm assuming these are PS/2 keyboards and not USB keyboards, right? You might be able to use a USB keyboard if the PS/2 ports are dead.
 

valis

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Sep 24, 2004
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78,345
have you tried using hte other keyboard on the other machine? Chances are if two keyboards don't work, JohnWill is right. But it's still good to eliminate everything.
 

stormbull

Thread Starter
Joined
Jan 7, 2006
Messages
16
Both of you gentlemen were a great help. I tried another keyboard and it also did not function. I therefore assumed (per your posts) that the problem was a defective serial port. A man at a retail store told me that to replace a serial port would involve a new motherboard. Since I am not knowledgeable enough to attempt this, I took the alternate route and bought an inexpensive keyboard (15.00) at CompUSA with a USB hookup.

It now works fine and we just won't use the serial port.

Thanks for your help.
 

valis

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Joined
Sep 24, 2004
Messages
78,345
glad to be of service, although all the credit should go to johnwill. If you are satisfied with the resolution, you can mark this solved under the 'thread tools' button at the upper right.

Hope to see you back.

v
 
Joined
Mar 13, 2003
Messages
1,230
When the system boots up, do you get any error messages such as
no keyboard connected etc... ??
during post, can you press DEL key to enter setup/cmos screen.
does the keyboard function here at all ??
 
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