1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Norman & Registrycleanerxp

Discussion in 'Virus & Other Malware Removal' started by Brianthebull, Jul 16, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. Brianthebull

    Brianthebull Thread Starter

    Joined:
    Aug 16, 2005
    Messages:
    63
    Hi All,
    My sister in law has the two pop ups keep appearing on here pc (see attached pic).

    What do we need to do to get rid of the registrycleanerxp.com popup? We have tried sweeping for virii and used Spybot S&D but no success.

    The other thing is this Norman.
    We hadn't heard of Norman Virus Control and only seen these error messages from it.
    A quick google and now know it is 'Virus Control'
    What's the lowdown on it and how do I get rid of it?
    Have looked for a unistall thing and for files called Norman and NVC etc but can't found ought.

    Any help would be greatly appreciated.

    Cheers
     

    Attached Files:

  2. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Click here to download HJTInstall.exe
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.


    Your comments on Norman make no sense - It is a valid AV
     
  3. Brianthebull

    Brianthebull Thread Starter

    Joined:
    Aug 16, 2005
    Messages:
    63
    Right I'll get my SiL to do a Hijack log and report back.

    The comments on the Norman Virus control is because I have never heard of it.
    I may have a proper web page, but then registrycleanerxp has a 'proper' webpage, but you're directed to it from a popup (see pic).
    Sooo, I was wondering, is it a real antivirus utility and is it any good because the only experience I have had of it is bringing up an error box.
    I would like to know how to get rid of it because the computer now has Sophos and doesn't need Norman, but I can't find any way of uninstalling Norman.

    Cheers
     
  4. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
  5. Brianthebull

    Brianthebull Thread Starter

    Joined:
    Aug 16, 2005
    Messages:
    63
    Ah! right. when I was looking at it and trying to get rid of Norman and the 'registrycleanerxp' popup I did do some update downloads too, one of which was Service Pack 2, which took 'king ages.

    Thanx
     
  6. Brianthebull

    Brianthebull Thread Starter

    Joined:
    Aug 16, 2005
    Messages:
    63
    At last the HiJack this logfile:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 14:45:11, on 24/07/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\Norman\Bin\Zanda.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
    C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
    C:\Program Files\Real\RealPlayer\realplay.exe
    C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
    C:\Program Files\Microsoft Works\WksSb.exe
    C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
    C:\Compaq\EAKDRV\EAUSBKBD.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
    C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
    C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Sophos\AutoUpdate\ALMon.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\TEMP\sophos_autoupdate1.dir\alupdate.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts...dir2.dll?s=consumer&ap=b201&c=1c02&lc=0809&ac
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://desktop.presario.net/scripts...dir2.dll?s=consumer&ap=b201&c=1c02&lc=0809&ac
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
    O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Norman ZANDA] C:\Norman\bin\ZLH.EXE /LOAD /SPLASH
    O4 - HKLM\..\Run: [RealJukeboxSystray] "C:\Program Files\Real\RealJukebox\tsystray.exe"
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
    O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{9A974E01-8E57-4C77-B5ED-5201E31CFDCC}: NameServer = 194.168.4.100 194.168.8.100
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Norman API-hooking helper (NipSvc) - Unknown owner - C:\Norman\Nvc\BIN\nipsvc.exe
    O23 - Service: Norman NJeeves - Unknown owner - C:\Norman\bin\NJEEVES.EXE
    O23 - Service: Norman ZANDA - Unknown owner - C:\Norman\Bin\Zanda.exe
    O23 - Service: Norman Virus Control on-access component (nvcoas) - Norman ASA - C:\Norman\Nvc\bin\nvcoas.exe
    O23 - Service: Norman Virus Control Scheduler (NVCScheduler) - Norman Data Defense Systems - C:\Norman\Nvc\BIN\NVCSCHED.EXE
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
    O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
    O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe

    --
    End of file - 7324 bytes
     
  7. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    You have Norman and Sophos AV's running - remove one, only one active AV should be on a system
    ==============
    In hijack - misc tools - Open uninstall list - save file - post that file
    ===============
    Download Superantispyware (SAS) free home version

    http://www.superantispyware.com/superantispywarefreevspro.html

    Install it and double-click the icon on your desktop to run it.
    · It will ask if you want to update the program definitions, click Yes.
    · Under Configuration and Preferences, click the Preferences button.
    · Click the Scanning Control tab.
    · Under Scanner Options make sure the following are checked:
    o Close browsers before scanning
    o Scan for tracking cookies
    o Terminate memory threats before quarantining.
    o Please leave the others unchecked.
    o Click the Close button to leave the control center screen.
    · On the main screen, under Scan for Harmful Software click Scan your computer.
    · On the left check C:\Fixed Drive.
    · On the right, under Complete Scan, choose Perform Complete Scan.
    · Click Next to start the scan. Please be patient while it scans your computer.
    · After the scan is complete a summary box will appear. Click OK.
    · Make sure everything in the white box has a check next to it, then click Next.
    · It will quarantine what it found and if it asks if you want to reboot, click Yes.
    · To retrieve the removal information for me please do the following:
    o After reboot, double-click the SUPERAntispyware icon on your desktop.
    o Click Preferences. Click the Statistics/Logs tab.
    o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    o It will open in your default text editor (such as Notepad/Wordpad).
    o Please highlight everything in the notepad, then right-click and choose copy.
    · Click close and close again to exit the program.
    · Please paste that information here for me with a new HijackThis log.

    This will take some time!!!!!!!!
     
  8. Brianthebull

    Brianthebull Thread Starter

    Joined:
    Aug 16, 2005
    Messages:
    63
    That's the point.
    We want to remove Norman, but cannot find anyway of removing it.
    There is nothing in the start menu, nothing in control panel/add or remove programs, no reference to Norman anywhere except on these error messages it throws up, quite frequently.

    I will ask my SiL to do as you've posted.

    Thanx
     
  9. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
  10. Brianthebull

    Brianthebull Thread Starter

    Joined:
    Aug 16, 2005
    Messages:
    63
    Sorry. I completely forgot about this thread.
    once we'd got rid of Norman virus control, problem solved, thanx for your help MFDnNC.
    cheers
     
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/596610

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice