1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

(Solved) Norton 2003 doesn't appear

Discussion in 'All Other Software' started by lonesome_wolf2000, Jan 30, 2003.

Thread Status:
Not open for further replies.
  1. lonesome_wolf2000

    lonesome_wolf2000 Thread Starter

    Dec 23, 2000
    Computer is a compaq presario 5000 running windows ME
    (horrid i know) ;)

    Computer ended up getting 4 viruses (pws.hooker.trojan, bugbear, klez, magistr)

    I followed the removal instruction for the viruses, and ran the removal tools in safe mode....

    Rechecked system appears clean. Looked at common places for the viruses, and win.ini settings, registry, etc, etc.

    Installed Norton Antivirus 2003.

    Installs just fine. Reboots. Loads into windows. Norton Icon in tray. However, no Registration Wizard.... hmm...

    Restarted..... same thing...

    Tried to start Norton program..... cursor changes to hour glass, then nothing....

    Tried running live update. Downloaded and installed all updates for Norton. (with a reboot or two in process)

    Still cannot get main program to open....

    looked at the shortcut on the desktop top, points to a file (cfgwiz if i remember right) so i went to the norton directory. Ran the file. Nothing. I assumed this was for loading the Registration Wizard after install. So i tried running the normal program exe. Norton window pops up. hmmm...

    Checked norton's site. Found a registry fix that walked me through removing a registry key for the registration wizard. Still no luck.

    Uninstalled Norton, Live Update, Live Advisor, etc.
    Removed Norton/Symantec Directories & Registry Keys.

    Same problem. I sent a message to the Norton Online tech support, but have not received a message back from them. I've seen this happen on 2 other machines that I know of and the other 2 machines weren't infected to begin with.

    Thanks for your help.
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Mar 19, 2001
  3. lonesome_wolf2000

    lonesome_wolf2000 Thread Starter

    Dec 23, 2000
    After reading a few articles on norton, and some around the internet, I read that even though the removal tools had been ran and no infection was found, the computer would still do stuff like this....

    So instead of chalking one up for format, I reinstalled windows over the top. Evidently this fixed the problem, because I then reinstalled norton again and this time had no problem.

    I hate viruses....
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Similar Threads - (Solved) Norton 2003
  1. theborg
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/116115

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice