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Solved: Norton Antivirus - box stuck in corner of screen

Discussion in 'All Other Software' started by Sand$, Mar 8, 2009.

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  1. Sand$

    Sand$ Thread Starter

    Joined:
    Jul 9, 2006
    Messages:
    56
    Since I renewed my subscription to Norton Antivirus on 1/20/2009, I have sometimes gotten a small box in the lower right hand corner of my screen saying "Norton Antivirus is currently performing background tasks." I have no clue what has caused that little box to popup. but there is an "x" in the upper right hand corner of the box and when I click on it, the box would disappear. That is until today! Now that box appears to be stuck in the lower right hand corner of my screen. Clicking on the "x" does not make it go away and I can't even move it to another location on my screen. It is not only annoying, but for some programs there are things that I need to be able to see and click on in that corner, but the Norton box keeps me from being able to do that.

    I hope someone has an idea of how I can get rid of this...other than removing Norton all together and switching to McAfee!
     
  2. Triple6

    Triple6 Rob Moderator

    Joined:
    Dec 26, 2002
    Messages:
    45,595
    Which version of Norton Antivirus do you have? If you have any other version of Norton Antivirus other then the 2009 version you are eligible to a free upgrade to the 2009 version. You caa download it here: http://www.symantec.com/norton/support/kb/kbload.jsp?docurl=step_lun_update&selected_nav=1&pvid=

    Even if you do have the 2009 version it may have not installed correctly or removed the old version correctly. In that case go to Add/Remove Programs and uninstall all entries related to Norton Antivirus, Symantec, LiveUpdate and LiveReg. and reboot as needed. Then run the Symantec Removal Tool from here to cleanup the left overs: http://www.symantec.com/norton/supp...2&seg=hho&ct=us&lg=en&docurl=20080828154508EN

    Then reinstall the downloaded version of Norton Antivirus 2009 from the link I gave above.
     
  3. Sand$

    Sand$ Thread Starter

    Joined:
    Jul 9, 2006
    Messages:
    56
    Thank you for your reply. I did get the free upgrade to NAV 2009 (or at least I think I did since it looks and acts totally different than before I renewed my subscription.) It has been working fine until this morning when the little box got stuck in the corner. I have, at least for the time being, solved the problem by opening NAV, clicking on "settings", changing "idle time scan" from "weekly" to "off" and then rebooting my computer. I have since gone back into NAV and changed Idle time scan back to weekly.

    If the box comes back again and gets stuck, I will do as you suggested.
     
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