(Solved) norton auto-protect wont turn on

[jasonrosegiese]

Hi,
I have Norton systemworks 2003, and I cant get auto protect to stay on. Ive marked it in options, but then when i come back to options, its always unmarked. When I hit 1 button check-up, it always gets the error "auto protect disabled" it repairs it, but when i re-scan... samething

 

[eddie5659]

Hiya

Have a look at this:

Auto-Protect displays "Off" and Email Scanning displays "Error" in the Norton AntiVirus 2003 System Status screen


Does that help?

Regards

eddie

 

[jasonrosegiese]

ty ty

somehow it ended up turned off in msconfig.
guess i should just stick to the games late at night

 

[jediliz]

Hi,

I'm having this same problem!



However, my problem has a "runtime error" with it and at load up I get "could not find configuration files" and "unable to initialize the exclusion database"


What was the thing you marked in msconfig by chance........?

 

[jasonrosegiese]

click on the link above, it'll show you what all has to do with NAV in msconfig. but if your getting a runtime error, I would try reinstalling... Maybe even uninstall completely, then reinstall

Hope it helps

 

[jediliz]

Thanks, but I already did that at least 4 or 5 times........I uninstalled and reinstalled.

 

[eddie5659]

jediliz:

Are you using the same version: Norton systemworks 2003, and is it with the Antivirus?


The error messages that you're getting: Is that the full wording? If not, can you post them.

eddie

 

[jediliz]

I can give you a link to the symantec website where the errors are reported:


http://service1.symantec.com/SUPPOR...penDocument&ExpandSection=3&Src=hot#_Section3

There;s one part.......



I asked this on a few other forums as well.


One person said that Systemworks isn't a good program.

 

[eddie5659]

That link is identical to the one I posted. I thought you mentioned RunTime errors.

When they popup, can you post it. For example:

Microsoft Visual C++ Runtime Library
Runtime Error
Program ..\COMMON FILES\SYMANTEC SHARED\SCRIPT BLOCKING\SBSERV.EXE


As for the configuration files error, can you post the full message, as there are a few it may be, eg:

Error: "Unable to read configuration files..." or "Unable to read Norton AntiVirus configuration files..." during startup when running Norton AntiVirus

The same with the other error would be great.

eddie

 

[jediliz]

okay, this is the error:


Runtime Error!
Program: C:\ProgramFiles\commonfiles\symantecshared\ccapp.exe

R6205

-purevirtual function call



I get this when I have the systemworks properly installed. But the Anti Virus won't work.


I know I have the ccapp.exe checked for startup.

 

[eddie5659]

Okay

Take a look at this:

Error: "Runtime Error!...C:\Program Files\Common Files\Symantec Shared\<File name>...R6025 - Pure virtual function call"

This problem has been reported to Symantec Technical Support, but we have not been able to reproduce the problem. We will continue to track this problem, and this document will be updated if new information or a solution is found.

In some cases, running LiveUpdate and downloading the NAV program update for Symantec Redirector fixes the problem. If that does not work, then follow these steps:

1. Uninstall NAV or NAV Pro.
2. If you are running Windows 98, then update to version 1.3 of DCOM.
3. For all operating systems update to DirectX 8.1b.
4. Clean boot the computer, and then reinstall NAV or NAV Pro.

The details of these steps follow:

So, see if the document can help, and you may want to bookmark that link, to see if it gets updated.


eddie

 

[jediliz]

nope, unforuntately that didn't help.



I actually tried that last sunday night. I did the steps in the wrong order and then couldn't figure out how to get the comp back to normal mode, until monday morning when I finally figured it out.


I just got the runtime error again, and its still with the CCAPP.exe.


Maybe its because I installed NAV and System works both together?


Maybe if I just install System works MINUS AV and then Add the AV?


THis is very frustrating. i may just have to talk the comp into the shop to be checked.

 

[eddie5659]

That may work, but as quoted above, they (Symantec) can't get the error that you're getting, so it may be a case of when the document gets updated, you'll have more of an answer.

eddie

 

[jediliz]

yeah,I guess that;s what I'll have to do


Yesterday, it wsa actually working........then I had to reboot cause the comp froze. And the autoprotect wasn't even on.


And this morning, I try to TURN it on, and I get an internal error.

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002100402334906?OpenDocument&src=_mi


And I've gotten this one:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002091113342606?OpenDocument&src=_mi

before.

And this one:

http://service1.symantec.com/SUPPOR...386178ca6a74a3e165256c480003a27d?OpenDocument

 

[eddie5659]

Have you worked thru those solutions that you gave in the links?

Also, have you scanned your PC, just to confirm there's no virus?

You can also try an online scanner, just to be doublesafe:

http://housecall.antivirus.com/housecall/start_corp.asp

eddie