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(Solved) norton auto-protect wont turn on

Discussion in 'All Other Software' started by jasonrosegiese, Jan 19, 2003.

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  1. jasonrosegiese

    jasonrosegiese Thread Starter

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    Hi,
    I have Norton systemworks 2003, and I cant get auto protect to stay on. Ive marked it in options, but then when i come back to options, its always unmarked. When I hit 1 button check-up, it always gets the error "auto protect disabled" it repairs it, but when i re-scan... samething
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

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  3. jasonrosegiese

    jasonrosegiese Thread Starter

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    ty ty

    somehow it ended up turned off in msconfig.
    guess i should just stick to the games late at night
    ;) :D
     
  4. jediliz

    jediliz

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    Hi,

    I'm having this same problem!



    However, my problem has a "runtime error" with it and at load up I get "could not find configuration files" and "unable to initialize the exclusion database"


    What was the thing you marked in msconfig by chance........?
     
  5. jasonrosegiese

    jasonrosegiese Thread Starter

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    click on the link above, it'll show you what all has to do with NAV in msconfig. but if your getting a runtime error, I would try reinstalling... Maybe even uninstall completely, then reinstall

    Hope it helps
     
  6. jediliz

    jediliz

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    Thanks, but I already did that at least 4 or 5 times........I uninstalled and reinstalled. :(
     
  7. eddie5659

    eddie5659 Moderator Malware Specialist

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    jediliz:

    Are you using the same version: Norton systemworks 2003, and is it with the Antivirus?


    The error messages that you're getting: Is that the full wording? If not, can you post them.

    eddie
     
  8. jediliz

    jediliz

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  9. eddie5659

    eddie5659 Moderator Malware Specialist

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    That link is identical to the one I posted. I thought you mentioned RunTime errors.

    When they popup, can you post it. For example:

    Microsoft Visual C++ Runtime Library
    Runtime Error
    Program ..\COMMON FILES\SYMANTEC SHARED\SCRIPT BLOCKING\SBSERV.EXE


    As for the configuration files error, can you post the full message, as there are a few it may be, eg:

    Error: "Unable to read configuration files..." or "Unable to read Norton AntiVirus configuration files..." during startup when running Norton AntiVirus

    The same with the other error would be great.

    eddie
     
  10. jediliz

    jediliz

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    okay, this is the error:


    Runtime Error!
    Program: C:\ProgramFiles\commonfiles\symantecshared\ccapp.exe

    R6205

    -purevirtual function call




    I get this when I have the systemworks properly installed. But the Anti Virus won't work.


    I know I have the ccapp.exe checked for startup.
     
  11. eddie5659

    eddie5659 Moderator Malware Specialist

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    Okay

    Take a look at this:

    Error: "Runtime Error!...C:\Program Files\Common Files\Symantec Shared\<File name>...R6025 - Pure virtual function call"


    So, see if the document can help, and you may want to bookmark that link, to see if it gets updated.


    eddie
     
  12. jediliz

    jediliz

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    nope, unforuntately that didn't help. :( :( :(



    I actually tried that last sunday night. I did the steps in the wrong order and then couldn't figure out how to get the comp back to normal mode, until monday morning when I finally figured it out.


    I just got the runtime error again, and its still with the CCAPP.exe.


    Maybe its because I installed NAV and System works both together?


    Maybe if I just install System works MINUS AV and then Add the AV?


    THis is very frustrating. i may just have to talk the comp into the shop to be checked.
     
  13. eddie5659

    eddie5659 Moderator Malware Specialist

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    That may work, but as quoted above, they (Symantec) can't get the error that you're getting, so it may be a case of when the document gets updated, you'll have more of an answer.

    eddie
     
  14. jediliz

    jediliz

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    yeah,I guess that;s what I'll have to do


    Yesterday, it wsa actually working........then I had to reboot cause the comp froze. And the autoprotect wasn't even on.


    And this morning, I try to TURN it on, and I get an internal error.

    http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002100402334906?OpenDocument&src=_mi


    And I've gotten this one:
    http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002091113342606?OpenDocument&src=_mi

    before.

    And this one:

    http://service1.symantec.com/SUPPOR...386178ca6a74a3e165256c480003a27d?OpenDocument
     
  15. eddie5659

    eddie5659 Moderator Malware Specialist

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