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Solved: Odd internet problem - slows to a grinding halt with pics and videos

Discussion in 'Networking' started by sawoobley, Dec 17, 2011.

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  1. sawoobley

    sawoobley Thread Starter

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    My desktop computer is connected to my wireless router by an ethernet connection. When I visit certain sites it takes quite a long time to load. It usually happens with videos or forums containing pictures or animated gifs. When I go to a website and run a test on my internet connection you see that it starts off with a fast connection and the speed decreases fairly quickly until it is barely registers any speed at all. Download speeds seem most affected. The same thing occurs with all my browsers (firefox, internet explorer and google chrome). I can download videos off the internet but it is a laborious process. I start downloading the video and it slows down dramatically after each megabyte or so. If I push the pause button and refresh the download it will download the next megabyte and so on.

    Now if I connect my laptop to the wireless I experience no problems at all. I don't think I have a virus since I have scanned my computer several times and have detected nothing.

    Please help.
     
  2. sawoobley

    sawoobley Thread Starter

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    BTW -

    I'm running Windows 7 Home Premium - 64 bit

    Dell XPS 8300

    Intel Core i7-2600 CPU @ 3.4 GHz

    16GB RAM

    I can watch videos on my computer hard drive and through the DVD-ROM just fine. It's only the internet that has problems.
     
  3. TerryNet

    TerryNet Moderator

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    And if you connect the laptop using the same ethernet cable and router LAN port? (Need to know if it is a router/cable problem or desktop problem.)
     
  4. sawoobley

    sawoobley Thread Starter

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    I figured out the problem and am currently trying to fix it. After I disabled the McAfee firewall youtube seems to be working fine as the videos load normally. I ran another internet speed test and the connection speed is holding steady. Previously, it couldn't complete the test and the connection would grind to a halt. Now it completed the test just fine. Since I have Windows 7, the McAfee firewall is inseparably connected to Windows 7 so I have to find a way to tweak the settings or separating the two. I've read in the McAfee support forums that there are some work arounds but they require uninstalling the software and re-installing it. At least I know what the problem is now and can try messing with things before going through some involved process to fix this annoying problem.
     
  5. TerryNet

    TerryNet Moderator

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  6. sawoobley

    sawoobley Thread Starter

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    Thanks for the replies. I uninstalled McAfee and reinstalled it using the custom setting. This time I clicked on the reinstall without personal firewall setting and that seemed to do the trick. I'm able to completely load youtube videos and I passed an internet speed test. FYI: Another solution that was recommended was to uncheck the net guard setting of the firewall. With the solution I described this is not necessary. This problem seems to be afflicting numerous people so hopefully someone else can be helped by this. Many people have spent hours on the phone with customer support.
     
  7. TerryNet

    TerryNet Moderator

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    You're welcome.

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
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