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Solved: Olympus Master 2 crashes on startup/reinstall, OS: windows vista 32bit

Discussion in 'All Other Software' started by rickyjo, Apr 27, 2010.

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  1. rickyjo

    rickyjo Thread Starter

    Joined:
    Jun 24, 2008
    Messages:
    110
    Software: Olympus Master 2

    Computer Specs:

    HP DV 6748us
    2gb RAM
    nvidia geforce go 7150m
    Windows Vista 32 bit SP 2 (started out without any SP but upgraded one and then two during troubleshooting)
    --------------------
    Error Received:
    Heading: Microsoft visual C++ library

    Body: Runtime Error!
    Program C...

    this application has requested the runtime to terminate it in an unusual way
    --------------------

    Attempted fixes:

    Have updated to SP1 and then SP 2
    Have removed most recent .NET framework installation
    Have applied hotfix vcredist_x86.exe
    Have attempted to use system restore but restore points do not go back far enough to matter
    Have attempted reinstall from original disc (also crashes)
    Have attempted reinstall from copy of files download from support website.
    Have attempted to run in compatibility mode for XP SP2
    Have attempted to obtain Olympus Master 1, which appears to be unavailable and not free
    Have googled the living heck out of this issue.

    Thanks for your help!
     
  2. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    I dumped Olympus Master soon after I got it and installed Picasa, which is a much better program.
     
  3. rickyjo

    rickyjo Thread Starter

    Joined:
    Jun 24, 2008
    Messages:
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    Agreed, but this is somebody elses computer. That was my advice but his wife does not want to change software. Typical variation of AOL dependancy.
     
  4. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    Then this is your chance to be a hero.
    It certainly does no harm to have both installed simultaneously, and it only takes a few minutes.
    Perhaps once she sees how well Picasa works she can begin the weaning process.
    Cue:Mission Impossible theme.
    Good luck.
     
  5. rickyjo

    rickyjo Thread Starter

    Joined:
    Jun 24, 2008
    Messages:
    110
    Olympus Master 2 had to be deleted with something called "Windows Cleanup Utility". Next msxhtml SP 2 (4 instances) had to be deleted with the same utiltiy, finally msxhtml SP 3 had to be installed. Next we reinstalled Olympus and did NOT LET IT OPEN AFTER INSTALL, then we had to reopen windows cleanup utility and remove msxhtml SP2 again because Olympus installs it. Finally we successfully opened Olympus.

    Hope that helps anybody who googles this thread.

    Cheers!
     
  6. rickyjo

    rickyjo Thread Starter

    Joined:
    Jun 24, 2008
    Messages:
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    Incidentally, I did install Picasa "just in case".
     
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