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Solved: Online, but browsers don't work

Discussion in 'Web & Email' started by lowcloud, Dec 20, 2011.

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  1. lowcloud

    lowcloud Thread Starter

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    I am running several computers on a wireless network. All of them connect just fine, except one. On that one, no users (including me, admin acct.) can get MSIE or Firefox to display websites. It's connected to the internet, but browsers won't go to any websites and MSIE can't identify the problem for me.

    I don't even know what to check next. Help, please?
     
  2. TerryNet

    TerryNet Moderator

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    You definitely know that you have internet access? Do you know if DNS is working?

    Could be a non-Windows firewall or security suite issue.
     
  3. lowcloud

    lowcloud Thread Starter

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    Well, the signal quality is "excellent" and the number of bytes sent and received keeps going up.

    nslookup says default server: Unknown

    This happens with Zone Alarm installed but disabled, AVG installed but disabled, and Net Nanny installed but disabled.
     
  4. TerryNet

    TerryNet Moderator

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    Don't know anything about Net Nanny. It's best to uninstall the other two and run the ZoneAlarm Removal Tool and the AVG Remover. They can be reinstalled after testing.
     
  5. lowcloud

    lowcloud Thread Starter

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    I am about to go use AVG remover, but haven't been able to get to Zone Alarm Removal Tool -- keeps saying "file not found".
     
  6. TerryNet

    TerryNet Moderator

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    Maybe they're having trouble with their site.
     
  7. lowcloud

    lowcloud Thread Starter

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    Ah, found it elsewhere and will use that now. TY.
     
  8. lowcloud

    lowcloud Thread Starter

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    Ok, both are now removed, and it has been restarted. Browsers not working yet. Thanks for working on this.
     
  9. TerryNet

    TerryNet Moderator

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    Make sure you don't have a proxy set; in Firefox that's Tools - Options - Advanced - Network - Settings... - No Proxy (unless, of course, you are using a proxy).

    What OS?
     
  10. lowcloud

    lowcloud Thread Starter

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    Ugh.

    This morning I uninstalled the internet filter, and it's working fine. I didn't think of it because it hadn't been touched on the day the browsers stopped working. I guess I'll head over to their site and get program-specific help.

    Thanks so much for your patience and help!
     
  11. TerryNet

    TerryNet Moderator

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    You're welcome. :) The internet filter is the Net Nanny?
     
  12. lowcloud

    lowcloud Thread Starter

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    Yes, it is. Turns out Net Nanny and Zone Alarm were creating the problem. I'm using Windows Firewall for now and so far, so good. :)(y)
     
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