1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Opening Video Files Crashes Every Video Player

Discussion in 'Multimedia' started by foltor, Oct 12, 2013.

Thread Status:
Not open for further replies.
  1. foltor

    foltor Thread Starter

    Oct 12, 2013
    I can run media players. They play FLACs and mp3s fine. But if I try to open any video file - be it avi, mpg, mkv, midi (I know, not a video format) - 'ZZZ has stopped working. Windows is checking for a solution.'

    VLC is my main squeeze. Crashes.
    Uninstall, reinstall. VLC still crashes.
    New version install. Crashes.
    Nightly build. Crashes.
    So maybe it's VLC?
    Windows Media Player. Crashes.
    Media Monkey. Crashes.
    QuickTime Player. Crashes.
    Update Windows. Update drivers. Update virus/malware scanner. Run virus/malware scan.
    Everything still crashes. Every video file. Every player. Every video format. Only video files.

    Haven't downloaded or installed anything new in weeks. Was running lots of video, all day, every day, for months. Literally opened one file and it ran, opened the next file in the folder, it crashed, and no video has worked in any player since.

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD A8-3520M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
    Processor Count: 4
    RAM: 5609 Mb
    Graphics Card: AMD Radeon(TM) HD 6620G, 512 Mb
    Hard Drives: C: Total - 689975 MB, Free - 452121 MB; D: Total - 21163 MB, Free - 2276 MB; E: Total - 4054 MB, Free - 1106 MB;
    Motherboard: Hewlett-Packard, 1805
    Antivirus: Microsoft Security Essentials, Updated and Enabled
  2. Oddba11


    May 12, 2011
    First Name:
    Perform a malware and virus scan.

    Ensure Windows is updated.

    Manually update/reinstall the video drivers.
  3. foltor

    foltor Thread Starter

    Oct 12, 2013
    As unhelpful as that sounds, because if you read, I had just done those things, I did them again and now it's working. So, thanks?
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Similar Threads - Solved Opening Video
  1. nthnchrslm
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1110556

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice