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Solved: Otek 35mm Film Scanner

Discussion in 'Digital Photography & Imaging' started by ljc452, Dec 26, 2008.

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  1. ljc452

    ljc452 Thread Starter

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    I purchased the Otek 35mm Film Scanner Model No. FS35I from Deals Direct and cannot install properly. I rang Deals Direct and they gave me the number to ring Ozical Technology but I couldn't understand her. She sent me an email but I still can't make it work. I am fairly new at this so if anyone can help, I would really appreciate it. I am running Windows Vista Home Edition. It installs the CD ok but then comes up with "Cannot find camera. FilmScan MFC application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    :confused:
     
  2. etaf

    etaf Wayne Moderator

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    when you plug it into the USB what happens ?
     
  3. ljc452

    ljc452 Thread Starter

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    Red light comes on and stays on.
     
  4. etaf

    etaf Wayne Moderator

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    does windows come up and say - new hardware detected ?

    withit plugged in
    if you go to device manager - is it listed there at all
     
  5. wimbush75

    wimbush75

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    HI ive just bought the same thing. Having the same prob says cannot find camera, red light is on but cant seem to do anything
     
  6. GDKIWI

    GDKIWI

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    Hi, I have the same problem. Very frustrating. Has anyone found a solution yet? I'm running Windows XP. I would prefer not to have to return the goods.:mad:
     
  7. etaf

    etaf Wayne Moderator

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    so thats 3 of you all with a brand new scanner and all with the same problem
    sounds like a product issue to me
    not working on vista or XP

    do you have a website listed - i cant find one - there maybe a support forum / driver download, where you can get a new version of software
     
  8. annie_bell

    annie_bell

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    I also bought this product and am having the same problems. I dowloaded the new driver and windows picks it up, now when i plug the scanner in a message says camera not connected. This is very frustrating!! It cost me over $140!! Any help?????:(
     
  9. GDKIWI

    GDKIWI

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    I contacted www.ozicaltec.com‏ with regards to this problem. They replied with
    May you try to remove the previous driver and try to install the update
    driver version from the website:
    www.eu3c.com/sup.html

    I downloaded the file but I haven't been able to open it as it is in .rar format. I have sent another email asking if they can send it in winzip form but haven't had a reply yet.

    Regards
     
  10. etaf

    etaf Wayne Moderator

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  11. 01sam01

    01sam01

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    I also purchased one of these from Deals Direct and was given the same number to call. I am awaiting an email response.

    I have tried the link posted by GDKIWI (I'm running XP) but didn't have any luck. Whether I use this link or the CD provided I get the message "The class installer has denied the request to install or upgrade this device."

    I think I'm about ready to send the product back!
     
  12. Bella0708

    Bella0708

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    Hi I have exactly the same problem, is the EU3C the same as the FS35 I film scanner? I have the FS35 I film scanner, this is very frustrating!
     
  13. 01sam01

    01sam01

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    Hi

    I think it is the same, just a different name. I have decided to send mine back. It seems there are a lot of people with this product experiencing trouble.

    I noticed on another site that some people actually got it to work once or twice and then it didn't work the next time.
     
  14. mumma74

    mumma74

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    I too have the same prob. I dont have time to mess around with complicated installation of software. They make out that its really easy to use, and u almost need to be a rocket scientist to be able to work the software of the device. If anyone has found a solution, could you please let me know.
    Thanks
     
  15. Bella0708

    Bella0708

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    Thanks for replying, I don't know what to do, it is very annoying as I was so looking forward to using this and as mumma74 said, they make out like it is really easy to use, maybe it is, if it can be installed first!!! How do you go about returning it, I bought my on dealsdirect.
     
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