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Solved: Outlook 2003/2007 Install/Uninstall Problems

Discussion in 'All Other Software' started by crashcarle, Feb 6, 2009.

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  1. crashcarle

    crashcarle Thread Starter

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    I inadvertently installed Office XP Pro on my system thinking it was a newer version than what I had - duh. I had previously installed Office 2003 and Office 2007 Home and Student and they were working properly. After XP Pro was installed none of the newer versions would work. The XP pro versons of Excel and Word worked but Outlook would open but would not send or receive Email. I was able to uninstall XP Pro but neither the 2003 or 2007 programs will run. I cannot uninstall either of them nor can I reinstall either of them. I tried system restore with no luck. I also searched the microsoft site for help and have not found a soultion. Does anyone have any ideas? Help:confused:
     
  2. rbalaji

    rbalaji

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    What happens when you try to uninstall them? Have you tried a 3rd party uninstall tool like revo uninstaller?

    BTW, all three versions of office will coexist perfectly peacefully on any computer if you follow some basic steps in their installation. Install them from oldest version to newest and install them in different folders. That is all it takes if you want to keep all of them for compatibility with what others have if you exchange office files with others.
     
  3. crashcarle

    crashcarle Thread Starter

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    Thanks.
    When I try to uninstall 2007 nothing happens at all. The system reacts to the request to uninstall then goes back to the same add/remove programs screen. No uninstal windows open.
    When I try to uninstall 2003 I get the "preparing to remove" window. After a short while I get another window that says "The patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."
    I have only tried to use the add remove programs feature in control panel. Is revo unstaller a safe application? I downloaded it and ran it on Office 2007 but I'm not sure if it is safe to remove all of the leftover registery items. It found 13,184 leftover registry items and wants me to delete them.
     
  4. dylanrelos

    dylanrelos

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    Haven't tried that utility but those leftover registers must be remove to cleanup your registry.
     
  5. Rich-M

    Rich-M

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    Is it safe? You have a non functioning computer here, safe is irrelevant. Before starting anything you need to back up whatever is important and actually the likelihood of anything fixing this is nil so I would reformat and install clean Windows. Once a registry gets frazzled like yours is, there really is little hope of fixing it and if you do, it will take far longer with a lot more guidance than a reformat would I'm afraid.
     
  6. mtzlplex

    mtzlplex Account Closed

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  7. mtzlplex

    mtzlplex Account Closed

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  8. crashcarle

    crashcarle Thread Starter

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    The revo uninstaller worked fine and uninstalled both versions. Thanks for all who helped me solve this.
     
  9. rbalaji

    rbalaji

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    You are welcome, and good luck!
     
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