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Solved: Outlook 2007 - Double Spacing

Discussion in 'Business Applications' started by Frank4d, Apr 13, 2010.

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  1. Frank4d

    Frank4d Retired Trusted Advisor Thread Starter

    Joined:
    Sep 10, 2006
    Messages:
    9,126
    Something happened to my Outlook 2007 at work. I could ask IT for support but their answer to this type of problem is to install a new image on the machine (i.e: wipe the drive and re-image it).

    When composing and replying to any messages, all paragraphs are double spaced. I have checked to be sure I am using the 'Normal' template, and under Format Text > Paragraph, line spacing is set to 'Single'. Looks like this:

    Code:
    John,
    
    Please provide a quote for 12345.
    
     
    
    Best Regards,
    
    John Doe
    
    ABC Corporation
    
    1234 Fifth St
    
    Any Town, USA
    
    Ph: (555) 555-1212
    Any ideas?

    Edit: I don't have this problem when composing a document in Word 2007, so I don't think it is the normal.dotm template (unless Outlook and Word use separate templates).
     
  2. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    The template file used by the email editor is different from the template that is used when you use Word as a stand alone application. Look for the system file called normalemail.dotm and delete it once found and it will be re-created the next time Outlook starts.

    Rollin
     
  3. Frank4d

    Frank4d Retired Trusted Advisor Thread Starter

    Joined:
    Sep 10, 2006
    Messages:
    9,126
    Thanks, I will give it a try when I get to work.

    Edit:
    I tried your suggestion and it works perfectly for new messages I send, and for replies to messages received after the fix.

    It didn't work for replies to messages that were already in my Inbox yesterday, but I can live with that,

    Thanks for helping me fix it for mail from today forward.
     
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