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Solved: Outlook 2010 IMAP issue...Sent Items disappear

Discussion in 'Web & Email' started by Protech, Nov 6, 2011.

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  1. Protech

    Protech Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
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    Recently upgraded Outlook 2007 to 2010 on a Win7 PC to address a bug in Outlook '07 whereby any deleted messages magically reappeared after 5 seconds. All other IMAP synchronization worked fine. That problem thankfully no longer occurs with the new Outlook '10 version.

    However, a new problem now happens consistently in Outlook 2010 that I've been unable to resolve. When sending a new message, the message is delivered to the recipient normally, but there is absolutely NO copy of it anywhere to be found...either in Outlook or on the IMAP server. It just disappears. What DOES show in the "Sent Items" IMAP folder are all messages sent from two other devices (another PC running Outlook 2003 and a smart phone) that are correctly syncing with IMAP. I've checked all Outlook settings, even experimented with changing the "Send" options in IMAP settings, all to no avail. :confused:

    Any ideas of what to check/change next? If I need to provide more info please advise.

    Thanks much.
     
  2. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    Turn off the other devices that are using IMAP and see if the sent items folder populates correctly.
     
  3. Protech

    Protech Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
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    Thanks for that suggestion, Rockn. I wasn't able to test that idea today, but I luckily did stumble upon the solution... By ticking the option "Save copies of messages in the Sent Items folder" in the Outlook 2010 mail settings, all is working fine now! Duh, simple solution that I overlooked before :eek:. All along I thought is was an IMAP issue when it wasn't.
     
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