Solved: Outlook 2010 insert file

[Dobeluvr]

Using Outlook 2010 & suddenly I am unable to attach or insert a file or graphic. The insert file box opens but title is followed by (Outlook not responding). I ran repair but that didn't fix. I restarted Outlook and I restarted my computer. Still not working. Thank you for your help.


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 8108 Mb
Graphics Card: Intel(R) HD Graphics 4600, -2016 Mb
Hard Drives: C: Total - 941631 MB, Free - 826579 MB; H: Total - 953295 MB, Free - 640647 MB;
Motherboard: Dell Inc., 088DT1
Antivirus: Windows Defender, Disabled

 

[Dobeluvr]

I made a typo in my request for help -- I am using Outlook 2013. Sorry & thank you.

 

[Dobeluvr]

My request for help contains a typo. Am actually running Outlook 2013, not 2010. Sorry & thanks for your help.

 

[DaveA]

For one, why is your antivirus turned off?

 

[Dobeluvr]

Hi Dave - I am using Vipre Internet Security and I just checked. It is on, Just did a scan 2 hours ago. Windows Defender is off. Should I enable Defender too? Thank you.

 

[DaveA]

Yes, as Defender on a Windows 8 machine, is a AV program and you should NEVER run two or more AV programs at the same time.

Is this on a work machine?