Solved: Outlook 2010 people receiving a different font?

[raygdw]

I have been sending messages perfectly happily but today people are receiving parts of their email with the font messed up.
For example.
SENT: However maybe we’ll just have to do it as we have for the time being if Ray doesn’t mind when he sends it across and you send across the (normally £100 every 3 months) £200 this time please.

RECEIVED: However maybe we’ll just have to do it as we have for the time being if Ray doesn’t mind when he sends it across and you send across the (normally £100 every 3 months) £200 this time please.


Any suggestions?

 

[etaf]

what font are you using to send

 

[raygdw]

Calibri

 

[etaf]

outlook 2012 ?
dont know that version

outlook 2010 & 2013 for windows
outlook 2011 for OSX

what do you have

is everyone having the issue

how is outlook connected to the email service - is this a company exchange service
or
are you using a consumer type email system, gmail, outlook.com etc

as an experiment , try changing the font and see if that helps

seems to be £ and '

 

[raygdw]

Correction. Outlook 2010.
No idea why I typed 2012.
I have only had this complaint from one contact.
Outlook connects to the internet from a personal computer via BT

 

[etaf]

I have only had this complaint from one contact.

perhaps the issue is on there end, i have seen this sort of thing happen on certain email servers that corrupt the text

if you want you can send me a couple of test emails - using the same text

 

[raygdw]

Thanks. What email address should I use?

 

[etaf]

sent via a PM - should never put email address into public forums

 

[raygdw]

Thanks. Email sent

 

[etaf]

worked OK

can i post the contents here ?

 

[raygdw]

Yes certainly

 

[etaf]

Hi



Thank you for your help on TechGuy.

Here is the text I was trying to send.

Ray



Hi Ann,

Here is a copy of the details I received from Julie

“They haven’t had a church account up until now and it is better for auditors that it goes to a church account rather than a person really.

I haven’t got a money gram account and I would have to get the money from the church first so a bit fiddly?

However maybe we’ll just have to do it as we have for the time being if Ray doesn’t mind when he sends it across and you send across the (normally £100 every 3 months) £200 this time please. Erick will then have to put it in the church account himself?

Will that work Ray or would you really rather not muddle it with TLC money? Let us know if not and we’ll think again.

Thanks everyone

Julie”

 

[raygdw]

OK Thanks seems as if the problem must be their end. That is a relief. Thank you very much for your help.

 

[etaf]

your welcome

 

[plodr]

Just in case this one person is missing the Calibri font, here is how one person solved the problem by re-installing the four missing Calibri fonts
http://superuser.com/questions/440466/how-to-re-add-a-missing-font