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Solved: Outlook 2010 people receiving a different font?

Discussion in 'Web & Email' started by raygdw, Apr 22, 2015.

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  1. raygdw

    raygdw Thread Starter

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    I have been sending messages perfectly happily but today people are receiving parts of their email with the font messed up.
    For example.
    SENT: However maybe we’ll just have to do it as we have for the time being if Ray doesn’t mind when he sends it across and you send across the (normally £100 every 3 months) £200 this time please.

    RECEIVED: However maybe we’ll just have to do it as we have for the time being if Ray doesn’t mind when he sends it across and you send across the (normally £100 every 3 months) £200 this time please.


    Any suggestions?
     
    raygdw, Apr 22, 2015
    #1
  3. etaf

    etaf Moderator

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    what font are you using to send
     
    etaf, Apr 22, 2015
    #2
  4. raygdw

    raygdw Thread Starter

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    Calibri
     
    raygdw, Apr 22, 2015
    #3
  5. etaf

    etaf Moderator

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    outlook 2012 ?
    dont know that version

    outlook 2010 & 2013 for windows
    outlook 2011 for OSX

    what do you have

    is everyone having the issue

    how is outlook connected to the email service - is this a company exchange service
    or
    are you using a consumer type email system, gmail, outlook.com etc

    as an experiment , try changing the font and see if that helps

    seems to be £ and '
     
    etaf, Apr 23, 2015
    #4
  6. raygdw

    raygdw Thread Starter

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    Correction. Outlook 2010.
    No idea why I typed 2012.
    I have only had this complaint from one contact.
    Outlook connects to the internet from a personal computer via BT
     
    raygdw, Apr 23, 2015
    #5
  7. etaf

    etaf Moderator

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    I have only had this complaint from one contact.

    perhaps the issue is on there end, i have seen this sort of thing happen on certain email servers that corrupt the text

    if you want you can send me a couple of test emails - using the same text
     
    etaf, Apr 23, 2015
    #6
  8. raygdw

    raygdw Thread Starter

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    Thanks. What email address should I use?
     
    raygdw, Apr 23, 2015
    #7
  9. etaf

    etaf Moderator

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    sent via a PM - should never put email address into public forums
     
    etaf, Apr 23, 2015
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  10. raygdw

    raygdw Thread Starter

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    Thanks. Email sent
     
    raygdw, Apr 23, 2015
    #9
  11. etaf

    etaf Moderator

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    worked OK

    can i post the contents here ?
     
    etaf, Apr 23, 2015
    #10
  12. raygdw

    raygdw Thread Starter

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    Yes certainly
     
    raygdw, Apr 23, 2015
    #11
  13. etaf

    etaf Moderator

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    etaf, Apr 23, 2015
    #12
  14. raygdw

    raygdw Thread Starter

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    OK Thanks seems as if the problem must be their end. That is a relief. Thank you very much for your help.
     
    raygdw, Apr 23, 2015
    #13
  15. etaf

    etaf Moderator

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    your welcome
     
    etaf, Apr 23, 2015
    #14
  16. plodr

    plodr

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    plodr, Apr 23, 2015
    #15

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