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Solved: outlook delivery problems

Discussion in 'Web & Email' started by granbjd22, Jan 4, 2006.

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  1. granbjd22

    granbjd22 Thread Starter

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    for months now I have been told by others i deal with, that when they send me an email it 'bounces back' to them, like I'm not gonna get it.(which i DO). I have windows XP pro.and use outlook express 6. Here is what i get when I send an email to myself:

    A message (from <[email protected]>) was received at 24 Oct 2005 0:42:22 +0000.

    The following addresses had delivery problems:

    <[email protected]>
    Permanent Failure: 554_<[email protected]>:_Relay_access_denied
    Delivery last attempted at Mon, 24 Oct 2005 00:42:23 -0000

    I don't know where this '[email protected]' is comming from?? In my account settings, there is just my one address...no other accounts. PLEASE, can someone help me! :mad:
     
  2. EAFiedler

    EAFiedler Moderator

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  3. bearone2

    bearone2 Banned

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    in tools/accounts check to see that the pop3 and smtp server address + your login/password are correct.
     
  4. granbjd22

    granbjd22 Thread Starter

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    yes, it's correct
     
  5. granbjd22

    granbjd22 Thread Starter

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    it's a spam program for outlook express i purchased a long time ago. www.qurb.com
    I don't know of any way Qurb could be doing anything to my email address.
     
  6. EAFiedler

    EAFiedler Moderator

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    I tried out Qurb and so far I have not seen where Qurb is changing my email address.

    See if creating a new Identity in Outlook Express has the same results:
    Create a new Identity:
    File > Identities > Add New Identity
    Name the Identity
    Click Yes when asked if you want to switch to the new Identity.
    Cancel out of Importing or Upgrading if the option is given.
    Recreate your E-mail account.
    Send yourself a test message and see if you receive the same error.

    If the error occurs in the new Identity, do you have any other anti-spam programs running?

    You don't happen to have the Reply Address: field in the e-mail account setup to be: [email protected] ?
    Tools > Accounts > (Account Name) > Properties > General tab
     
  7. granbjd22

    granbjd22 Thread Starter

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    thank you, it worked. i did a new identity and this seem to be working now!:)
     
  8. EAFiedler

    EAFiedler Moderator

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    Great! :)

    Any problems moving the messages and Address Book from the old Identity to the new Identity?
     
  9. granbjd22

    granbjd22 Thread Starter

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    I had no problems moving my addresses over. :)
     
  10. EAFiedler

    EAFiedler Moderator

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    No messages to move over?

    If there is anything else you need help with, let us know, otherwise you can mark your thread solved using the Thread Tools drop down menu at the top of the page.
     
  11. granbjd22

    granbjd22 Thread Starter

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    I saved all messages at Comcast mail b4 I made a new identity.
     
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