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Solved: Outlook Express 6 won't receive

Discussion in 'Web & Email' started by billjw, Oct 11, 2008.

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  1. billjw

    billjw Thread Starter

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    Oct 11, 2008
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    PC Desktop Windows XP using Outlook Express 6. Outlook opens okay but when it tries to receive, it has one message that it has received half of and then the receive locks and this ERROR appears:

    The server responded with an error. Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3, Server Response: '-ERR problem retrieving message.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC90

    Is there a way I can delete this half received message. I tried to go to Explorer and find the .tmp file and delete it, but it won't let me.
    I like using Outlook Express.

    Help!!!
     
  2. EAFiedler

    EAFiedler Moderator

    Joined:
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    Hi billjw


    Welcome to Tech Support Guy Forums!

    Have you tried logging into Yahoo on the web and deleting the message there?
     
  3. billjw

    billjw Thread Starter

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    Messages:
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    Thanks for the reply. In Yahoo it doesn't even begin to receive the email in question.
    In Outlook Express, the Send/Receive window appears and it begins to download one file, then at halfway done, it locks up and stops with the error message.
    My email address is [removed] which comes into Outlook Express. Now I go to ATT Yahoo and can open up my mail but the file in question is not there. I don't care for ATT Yahoo and would like to fix Outlook Express.

    How do I get rid of this file that is locking up my Receive email in Outlook Express?

    Help!!!
     
  4. EAFiedler

    EAFiedler Moderator

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    I would suggest removing your e-mail address from your post, otherwise spammers may harvest your e-mail address. :eek:

    ATT Yahoo is the mail server I am referring to. If the message is not showing on the web mail server it is on the server somewhere.


    If you login to ATT Yahoo, do you have any messages still on the server?
    If so, create a new folder, on the mail server, and move all the messages into that folder.

    Empty the Junk/Spam folder on the ATT Yahoo mail server.


    Start Outlook Express and move the Server Timeout slider to two minutes.
    Tools > Accounts > (Account Name) > Properties > Advanced tab

    Then click Send/Receive in Outlook Express, it should be able to complete since there are no messages to download.
    After the Send/Receive completes, check the messages sizes on the mail server and move the smallest messages back into the Inbox folder.
    Then do a Send/Receive in Outlook Express again. Those messages should download into Outlook Express.
    __________________________________________________________________________

    If the first Send/Receive fails, place Outlook Express in Work Offline mode:
    File > Work Offline

    Empty the Inbox in Outlook Express, move messages, you want to keep, to folders of your own creation in Outlook Express.
    Then close Outlook Express, wait a minute for the program to completely close, then restart Outlook Express and immediately compact the message store:
    File > Folder > Compact All Messages
    Allow the process to complete without interruption, it is best to not run any other programs during this process.

    When the compacting process has completed. Close Outlook Express and restart the computer.
    Start Outlook Express, take it out of Work Offline mode:
    File > Work Offline

    Do a Send/Receive.


    Let us know if that is successful or not.
     
  5. billjw

    billjw Thread Starter

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    Messages:
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    To EAFiedler
    Thank you for your help. What solved the problem was moving the time out slider to two minutes. Calling ATT tech support is a real con job. After listening to the tech him and hah for an hour, then he said he couldn't help me, he transferred me to tech Plus. He made it sound like it was a real big deal; which rattled my cage. They wanted to charge me $69.00.
    Again, thank you for your help.
    Bill
     
  6. EAFiedler

    EAFiedler Moderator

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    Messages:
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    Thanks for posting back and letting us know your results. :)

    I have removed your e-mail address from your previous post.
     
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